Jhudamarie Limon Molina

I have been working as a Collection Specialist for over five years, and in that time, I’ve gained solid experience in managing overdue accounts, negotiating repayment terms, and making sure customers understand their responsibilities while still feeling respected and valued. My work has always been about finding the right balance—being firm enough to meet company targets but approachable enough so clients are willing to cooperate. This approach has helped me consistently achieve, and often exceed, my monthly collection goals.

One of the things I’ve become very skilled at is communicating with clients in difficult situations. I’ve handled calls with customers who were frustrated, confused, or even unwilling to pay, and I’ve been able to guide those conversations toward solutions that work. Whether it’s setting up a payment arrangement, explaining account details, or resolving a billing dispute, I’ve learned to stay patient, calm, and professional. These skills have helped me build better client relationships and reduce delinquency rates in the accounts I manage.

I am also experienced in preparing collection reports, tracking account statuses, and using tools such as CRM systems and Microsoft Office to stay organized and accurate. By keeping detailed records of communications and payments, I’ve been able to support management with insights about payment trends and customer behavior. These reports often helped my team improve strategies and adjust approaches to meet company objectives more effectively.

Beyond the technical side, I take pride in being results-driven and dependable. I work well under pressure and understand the importance of deadlines, especially when it comes to hitting monthly collection targets. At the same time, I value teamwork and believe that strong collaboration with colleagues makes the collection process more effective.

Overall, I see myself as someone who not only collects payments but also helps the company maintain healthy cash flow while treating customers with fairness and respect. I’m eager to continue building on my experience and contribute my skills to a team that values dedication, professionalism, and growth.