Jhonna Bueno Galdiano
0945 Blk 91 L 01 Nasaka St. CAA, Las Pinas City--
Educational Background
Work Experience
Saint Francis of Assisi College
Sr. Operations Representative
Capital One Philippines Support Services Corp.
June 2021 - present
Handles inbound calls.
Effectively uses computer systems for tracking, information
gathering, and/or troubleshooting.
Follows department policies and procedures, particularly in regards
costumer confidentiality.
Accurately enters or confirm customer information to database,
initiates and/or complete proper request forms in assisting
customers.
Main Campus - Las Pinas City
Bachelor of Arts in Psychology-
Achievement
Registered Psychometrician
2016- Passed the Board
Examination
Skills & Competencies
Successful working in a team
environment, as well as
independently.
Flexible and adaptable to fastpaced work environment.
Vast experience in handling
customers and applicants.
Tech savvy.
Task and detailed oriented.
The ability to work under
pressure and multi-task.
Ability to facilitate and
interpret Psychological
examinations
Process Associate
SLK Global Philippines Inc.
April 2019 - May 2021
Handles customer calls in professional, courteous manner.
Provides accurate information to the customer.
Explains products and policies so the customer can understand.
HR Training Staff
City Super Alabang Inc
Jan 2018 - April 2019
Conduct regular training/orientation programs.
Administer examinations to applicants.
Responsible for checking and scoring test results.
Evaluates/interprets Psychological exams.
Jr. HR Recruitment
Metro Retail Stores Group Inc
April 2017- Jan 2018
Handles end to end recruitment
Ensures the submission of periodic recruitment reports to
Immediate Supervisor.
Encodes/post employee information in the HR database
HR Admin. Assistant
Intelligent Touch Corporation
Nov. 2016- March 2017
Full cycle recruitment
Handle travel arrangement.
Maintain employee data.
