About Me
I handled Billing, Sales, Technical,
and E-commerce accounts, using
email, chat and call as
communication channels.
--Phillippines
Skills
JHONIELYN
COTIN
Customer Service Associate
Education
MATI NATIONAL COMPREHENSIVE HIGH SCHOOL
Humanities and Social Sciences-
CAREER CENTER ACADEMY NCII
Traditional Massage Therapist
2021
Management Skills
Creativity
Multitasking
Excellent Communication
Critical Thinking
Time Management
Language
English
Tagalog
Awards
Oct 2024 | Awesome CX
Customer Service Representative
Certifiications
Data Entry
Facebook Ads
Social Media Management
Basic Graphic Design
Lead Generation
Canva
Experience
E-commerce Support
Awesome CX
FEB 2024-OCT 2024
I assist customers via email, chat, and phone with their orders, returns,
refunds, and store credits, ensuring a smooth and positive shopping
experience.
Chat Support/ Billing and Sales Support
VXI Global Holdings Philippines
JUN 2023-DEC 2023
Chat Support- Assisting customers via live chat, addressing food
quality concerns by promptly identifying issues, offering solutions, and
ensuring customer satisfaction through clear communication and
timely resolutions.
Billing and Sales- I provided live call support for billing inquiries,
payment processing, and sales questions. I ensured a smooth
experience through clear communication, problem-solving, and
multitasking.
Technical Support Representative
Teleperformance Philippines
APR 2022-APR 2023
Assisted users in troubleshooting and resolving technical issues over
the phone, providing clear and effective solutions. This experience
strengthened my problem-solving skills and improved my ability to
explain complex concepts in a simple, user-friendly manner.
Niche
Basic Graphic Design
Facebook Ads
Canva
Social Media Management
