JHONALYN MINA
--Block 34 Lot 15 Southville 10, Brgy. Plaza Aldea, Tanay Rizal 1980
SOCIAL MEDIA MANAGER/VIRTUAL ASSISTANT
I am a dedicated and highly trained Social Media Manager and Virtual Assistant with expertise in social
media management and Facebook Ads campaigns. My background as a team leader has equipped me
with strong organizational, communication, and leadership skills, enabling me to manage projects
efficiently and collaborate with clients and teams effectively. I am passionate about creating engaging
content, optimizing campaigns, and building authentic connections with audiences to drive growth.
With a keen eye for detail and a commitment to excellence, I’m eager to help businesses enhance their
online presence and achieve their goals.
STRENGTHS AND EXPERTISE
Meta Business
Google Workspace
Calendar Management
Problem Solving
Manager
Microsoft Office
Email Management
Time Management
Canva
Capcut
Team Management
Customer Service
Trello
Hootsuite
Attention to Details
Project Management
PROFESSIONAL EXPERIENCE
Luckwell Business Solutions
Team Leader - Operations
January 2023 - August 2024
Managed team schedules, monitored performance metrics, and conducted monthly performance
reviews.
Developed strategies to improve client satisfaction and streamline processes for efficiency.
Collaborated with management to implement new policies, ensuring smooth workflow and team
adherence to company standards.
Transcom Asia
Technical Support Representative
March 2022 - July 2022
Provided exceptional customer service by assisting clients with inquiries, tracking shipments, and
resolving issues related to logistics and delivery. -Managed high-volume inbound and outbound
calls, emails, and live chats, ensuring prompt and accurate responses to customer requests.
Resolved complex technical problems via phone and chat, ensuring high levels of customer
satisfaction and first-contact resolution
Concentrix
Customer Service Representative
July 2021 - March 2022
Provided exceptional customer service by assisting clients with inquiries, tracking shipments, and
resolving issues related to logistics and delivery.
Managed high-volume inbound and outbound calls, emails, and live chats, ensuring prompt and
accurate responses to customer requests.
Coordinated with internal teams and external partners to ensure timely and efficient delivery of
goods, resolving any delays or complications
Monitored and reported on delivery statuses, proactively communicating any potential delays to
customers and providing alternative solutions.
Qualfon Philippines Inc.
Subject Matter Expert
February 2018 - May 2021
Acted as the primary point of contact for complex escalations and in-depth inquiries regarding
telecommunications products and services.
Provided expert guidance to team members on troubleshooting technical issues, billing concerns,
and service disruptions, ensuring timely and accurate resolutions.
Customer Service Representative - Tier 3
Provided outstanding customer service by addressing inquiries, troubleshooting issues, and
offering solutions for telecom products and services, including mobile and internet.
Assisted customers with account management, service activations, and plan changes, ensuring a
smooth and efficient process.
Troubleshoot technical issues related to connectivity, devices, and network performance,
coordinating with other departments to ensure timely resolution
Managed customer escalations with professionalism, working to resolve complex issues and
maintain customer satisfaction.
EDUCATION AND TRAINING
Pamantasan ng Lungsod ng Pasig
AY 2009 - 2010
Bachelor in Electronics and Communications Engineering
Coursera
2024
Social Media Management
Coursera
2024
Facebook Ads Campaign
References are available on request.
