EDUCATION
Bachelor of Science in Aircraft Maintenance Technology
Philippine State College of Aeronautics – Brigadier General Benito
Ebuen Air Base, Lapu-Lapu City
Graduated: October 2021
JHON RYAN
P. BILO
Virtual Assistant
EXPERIENCE
Customer Service Representative
2024 - Present
Conduent, Cebu Business Park
Provide customer support via multiple channels, ensuring
customer satisfaction.
Utilize strong communication and interpersonal skills to resolve
issues efficiently.
Technical Support Representative – TTEC
Contact
2023 - 2024
TTEC, I.T. Park, Cebu City
Delivered technical support and resolved highly complex issues
to ensure customer satisfaction.
Maintained excellent service quality and customer engagement.
--
Technical Support Representative
May 2023 - Nov. 2023
Qualfon, I.T. Park, Cebu City
Cordova, Cebu City 6017, Philippines
PROFESSIONAL SUMMARY
Handled inquiries and performed basic troubleshooting
procedures.
Ensured quick and effective resolutions aligned with company
standards.
2021 - 2022
Software Specialist
With more than three years of experience
in
technical
support,
five
years
of
experience in customer service and team
leadership with strong communication,
problem-solving, and adaptability skills.
Proven ability to resolve issues efficiently
and deliver excellent service in fast-paced
Mariosoft Solutions, Lapu-Lapu City
Assisted in software development, testing, and bug resolution.
Managed sales processes from lead generation to post-sale
support.
Jollibee Crew Team Leader
Topserve Service Solution Inc., Pusok, Lapu-Lapu City
Supervised and motivated a team to meet operational goals.
Conducted regular training and performance evaluations.
environments.
SKILLS
Technical Proficiency
·Computer Literacy
Leadership
Effective Communication
Problem Solving
Active Listening
Attention to Detail
Adaptability
2027 - 2021
PERSONAL INFORMATION
Date of Birth: May 28, 1995
Place of Birth: Caloocan City, Manila
Status: Single
Citizenship: Filipino
Religion: Roman Catholic
