Jhon Roy Guingab

Jhon Roy Guingab Computer Technician | Customer Service Representative | Technical Support Representative | Social Media Ads Specialist | Castillejos 2208-- I am versatile a freelance professional with a strong background in technical support, meta (Facebook) ads, graphic design, and customer service. I am seeking to leverage my diverse skill set in a role as a Customer Service, Technical Support Specialist, and Marketing Specialist in a role that values expertise in these areas. Personal Details Citizenship: Filipino Work Experience Technical Support Representative Synergy Advantage, Inc.-Talisay July 2022 to August 2024 As a Technical Support Professional at Synergy Advantage, I provide technical assistance and answer users' questions, troubleshooting problems with computer hardware or software. My responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software. With the help of ticketing systems like Zoho, we can filter end-user concerns about their virtual desktop infrastructure (VDI), OS, MacOSX, etc. Software like AWS Workspaces, Microsoft Office, Google Docs, SAFE Application, and Network Troubleshooting. Freelance Video Editor OnlineJobsPH-Lehi, UT October 2021 to December 2021 In my role as a freelance video editor at OnlineJobs.PH, I was responsible for creating video content for a basic Facebook Ads online course. I successfully developed engaging videos for Facebook and Instagram ad campaigns, showcasing my video editing and content creation skills. Additionally, I implemented effective Facebook SEO strategies to optimise ad performance and reach target audiences efficiently. Through my work, I contributed to the success of the course and helped students gain valuable insights into digital marketing strategies. Facebook Ads Specialist Aspire Gear-Redding, CA May 2020 to July 2021 In my role as a Social Media Specialist at Aspire Gear, I focused on analyzing and optimizing highperforming ads on Facebook Ads Manager, utilizing Google Sheets to track campaign success, and collaborating with the marketing team to develop innovative strategies for diverse target markets. Facebook Ads Manager Genbu Marketing Inc-Bayside, NY July 2018 to April 2020 In my role as a Virtual Office Assistant at Genbu Internet Marketing, I specialized in managing social media accounts, focusing on Facebook Ads. I monitored CPC, Ad Sets, and conversions to optimize performance. Additionally, I created and moderated Facebook Pages, utilizing Voluum Software and Google Suite for data input and analysis. I also utilized Facebook Business Manager for Instagram Ads and Facebook Reels to drive engagement and conversions. Customer Support Associate II Convergys Baguio-Baguio August 2016 to July 2017 As a Customer Service Associate for Iron Mountain, I honed my customer service and communication skills. I provided crucial back office support for existing accounts, ensuring smooth account management and end-user support. I also handled B2B and B2C support, followed up with clients daily, and conducted outbound calls to provide exceptional customer service. Tier 2 Technical Support Representative Convergys Clark-Angeles June 2014 to December 2015 As a Technical Support Representative at Convergys for Dell Imaging (Printers) in Angeles City, Pampanga, I specialised in providing top-notch support for Dell printers. I excelled in educating customers on printer setup and troubleshooting, ensuring seamless connectivity and optimal performance. My dedication to delivering exceptional service led to high customer satisfaction and retention rates. Customer Care Representative NCO Philippines, Clark-Clark Freeport Zone July 2009 to July 2012 As a Customer Service Representative at NCO Group in Clarkfield, Pampanga, I excelled at problemsolving and conflict resolution, de-escalating stressful situations, and prioritising customer issues for quick resolution. My strong work ethic and reliability allowed me to effectively document and track customer issues using a ticket system, showcasing my ability to multitask and prioritise efficiently. Education Associate Degree in 2 Year Computer Technician Mondrian Aura College - Olongapo June 2005 to October 2008 Skills • Digital marketing (2 years) • Facebook Advertising (3 years) • Social media management (3 years) • Microsoft Office (10+ years) • Graphic Design (5 years) • Video Editing (10+ years) • Adobe Photoshop (9 years) • Computer Technician (10+ years) • Computer Troubleshooting (10+ years) • Computer Networking (10+ years) • Marketing (2 years) • Financial analysis (2 years) • Technical support (10+ years) • Customer service (5 years) • Communication skills (10+ years) • English (10+ years) • Computer skills (10+ years) • Organisational skills (10+ years) • Time management (10+ years) Languages • English - Expert Links https://linktr.ee/yorefoelc Certifications and Licenses Professional driver's license April 2024 to May 2033 Agency Code: C09