PROFESSIONAL EXPERIENCES:
Language & Culture Assistant:
IES Playa Honda (Auxiliares de Conversación)
Lanzarote, Spain October 2024 - June 2025 (Ongoing)
Selected for a competitive program to support
language education in Spanish schools, facilitating
English conversation and cultural exchange.
Guest Experience & Tours Manager:
Jhon Rey
D. Bado
PROFESSIONAL SUMMARY
A versatile and results-oriented
professional with a strong foundation in
Computer Engineering and over a decade
of diverse experience spanning team
leadership, technical support, digital
marketing, and education. Proven ability
to manage operations, support global
partners like Google and YouTube.
Seeking to leverage a unique blend of
technical expertise and interpersonal
skills in a challenging new role.
CONTACTS:
--https://www.linkedin.com/in/jhonbado/
AWARDS & RECOGNITION
Top Employee of the Month |
Telstra Cebu
DOST Scholarship Awardee |
Department of Science and
Technology
OWWA Scholarship Awardee |
Overseas Workers Welfare
Association
IDIOMAS
Inglés avanzado
Español Intermedio
Tagalog
Cebuano
Mad Monkey Hostel | Siquijor, Philippines
November 2023 - April 2024
Curated and managed guest experiences and local
tours, significantly enhancing guest satisfaction and
driving ancillary revenue.
Senior Process Executive ( Partner Manager):
Cognizant ( Google Youtube )
July 2022 - December 2023
Provided high-level support to YouTube partners,
managing program compliance, and resolving
complex technical and operational issues.
Operations Supervisor:
Teletech (for Telstra) | June 2013 - February 2016
Led and supervised a customer service team, managing
performance scorecards, handling escalated customer
complaints, and overseeing administrative tasks to ensure
operational excellence.
Core Competencies & Skills:
Leadership & Management: Team Supervision, Performance
Management (Scorecards), Operations Management,
Administrative Support, Project Coordination
Technical Support: Customer & Technical Support (Tier 2),
Google Pixel & Android OS, Microsoft Windows, Computer
Troubleshooting & Networking
Digital Marketing: Social Media Marketing & Management,
Facebook & Google Ads (Basic), Content Creation & Writing,
Vlogging & Blogging, Commercial Photography, Video Editing
EDUCATIONAL BACKGROUND:
Bachelor of Science in Computer Engineering
Major in Automated Engineering and Robotics
Asian College of Science and Technology
2005 - 2009
References available upon request.
