JHON PAUL SORIANO
Address:
Phone:
Email:
Rodriguez, Rizal--
SUMMARY
Provide product/services information, answer questions, and resolve any emerging problems that our customer accounts
might face with accuracy and efficiency. I’m patient, empathetic, and passionately communicative. I’m confident at
troubleshooting and investigate if I don’t have enough information to answer customer questions or resolve complaints.
My target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer
satisfaction.
WORK EXPERIENCE
Technical Augmenter, Workforce Management, Concentrix
Aug 2024 - Mar 2025
Auditing the production area for the workstations that are needed to fix by IT.
Fixing workstations that only requires basic troubleshooting
Updating the seat plan for non-working stations in the production area with tickets and errors to
follow up on our local IT
Collaborating to Senior Operation Managers to manage the equipments and peripherals that are
needed for client visits.
Technical Service Advisor, Concentrix
Aug 2023 - Aug 2024
Responsible for outbound and inbound calls.
Helping customers resolve technical issues and to troubleshoot the software of our product.
Ensuring the customers are satisfied and have a good experience
Transition as a Chat Support if they are lacking some headcounts, assisting multiple customers
at the same time.
Identifying opportunities to sell additional products or services
Working with other departments to incorporate customer feedback into business strategies
Quality Control Crew, Mang Inasal Inc.
Jan 2019- Aug 2019
Capable of multi-tasking, assembling orders while attending customer’s needs and takeouts.
Assembling the orders of the customers and ensuring the best quality food that we can offer
Cleaning and stocking, a team player in attaining daily service level and ensuring customer
satisfaction
EDUCATION
Bachelor of Science in Secondary Education
University of Rizal System
Major in Science
Aug 2019 - Jun 2023
REFERENCES
Reuben Allauigan
Sr. Technical IT Operations-
Bobby James Panganiban
Realtime Associate, Sr. Representative-
Arlene Dorado
Technical Augmenter, WFM-
