Jhon Mark Calamdag

I am a dedicated professional with over 3 years of experience in customer service, including healthcare accounts, and 6 months of experience as a telemarketer for home and auto insurance. My background has given me strong expertise in client communication, insurance verification, claims assistance, billing, and administrative support. In sales, I consistently met daily call targets (350–400 calls/day), generated qualified leads, and effectively handled objections to close opportunities.

As a Virtual Assistant, I have supported executives and teams with calendar management, email organization, scheduling, data entry, and document preparation. I am skilled in managing client inquiries, following up with prospects, and ensuring tasks are completed with accuracy and efficiency. I also have experience in e-commerce support, onboarding assistance, and process improvement to enhance productivity.

Key Skills:

• Customer Service & Telemarketing (B2B/B2C)
• Insurance Verification (PPO & HMO, dental and health plans)
• Claims & Billing Support
• Sales Support & Lead Generation
• Calendar & Inbox Management
• Administrative Assistance & Data Entry
• CRM & EMR Navigation
• Objection Handling & Client Retention

Tools I’ve Worked With:

• CRM/Practice Management: GoHighLevel, HubSpot, , , Zoho CRM, Salesforce
• Finance & Documentation: QuickBooks, Adobe Sign, Google Workspace, Microsoft Office
• Communication & Scheduling: Outlook Calendar, Gmail, Zoom, Teams, Slack, Discord
• Marketing Support: Surefire Local, basic SEO/content assistance
• Clearinghouses/Insurance Platforms: Availity, DentalXChange, and carrier portals (Delta Dental, MetLife, Aetna, Cigna, UnitedHealthcare) Insight

I am highly adaptable, detail-oriented, and committed to delivering results whether in customer service, sales, or administrative support. My goal is to bring value to any team by ensuring efficiency, maintaining strong client relationships, and contributing to company growth.