Jhon Lee Buscado

JHON LEE D. BUSCADO 15th Lacson St., Purok Magnolia, Brgy. 7, Bacolod City - |-________________________________________________________________________________ PROFESSIONAL SUMMARY Dedicated and results-driven professional with over 7 years of experience in customer service, technical support, real estate cold calling, and online engagement. Adept at effective communication, problem-solving, and leadership. Proven ability to adapt to different industries and deliver exceptional results while maintaining high standards of professionalism and efficiency. WORK EXPERIENCE Technical Representative Concentrix (August 2018 – May 2020) - Provided comprehensive technical support and troubleshooting for customers. - Ensured customer satisfaction by efficiently resolving technical issues. - Maintained extensive product knowledge to assist customers effectively. iQor (June 2020 – February 2021) - Assisted customers with troubleshooting and resolving technical concerns. - Delivered excellent customer service while handling product-related inquiries. - Met key performance metrics, ensuring quality and efficiency. Real Estate Cold Caller HYPR (November 2022 – September 2024) - Conducted outbound calls to potential leads for real estate investment opportunities. - Qualified leads and set appointments for real estate agents. - Developed strong sales and communication skills through consistent lead generation. - Maintained an organized database of potential clients and followed up on inquiries. OnlyFans Chatter PrettyPlease Agency (September 2024 – January 2025) - Engaged with clients through chat to enhance customer interaction and retention. - Built rapport and maintained ongoing conversations to improve user experience. - Developed strategies to maximize engagement and increase customer satisfaction. SKILLS - Effective Communication: Strong verbal and written communication abilities. - Technical Support: Proficient in troubleshooting and problem resolution. - Sales & Lead Generation: Experienced in cold calling and appointment setting. - Customer Engagement: Skilled in online interaction and community building. EDUCATION Tertiary Education Riverside College Inc. – Bachelor of Science in Psychology (2018 – 2020) Senior High School Riverside College Inc. (2016 – 2018) Secondary Education Bata National High School (2012 – 2016) Primary Education Andres Bonifacio Elementary School (2006 – 2012)