Jhon Curt Lace

Curriculum Vitae JHON “CURT” LACE Virtual Executive Assistant General Virtual Assistant Amazon Virtual Assistant Amazon Store Manager Amazon Product Researcher Social Media Manager Customer Sales Representative Technical Support Representative “Empowering Your Productivity from Afar by Turning Tasks into Triumphs” PROFILE Experienced virtual assistant and customer service proponent who excels at meeting strict deadlines and maintaining strict discretion. I work hard in a fast-paced online environment to meet and even exceed the expectations of my clients by adhering to all established rules and practices. Who are adept at the sales, marketing, and bargaining processes involved in real estate and product sales transactions—one who can effectively communicate with clients and ultimately secure business. I am an enthusiastic individual with superior skills in working in both team-based and independent capacities, bringing a strong work ethic and excellent organizational skills to any setting. I am excited to begin a new challenge with a successful team. Hardworking self-motivated Virtual assistant with years of experience in Social Media Management, Sales/Technical Support and various personal assistant tasks. I am able to focus on work without the need for supervision. You will become my sole priority. I am highly organized, proactive, and punctual with a team-oriented mentality so you do not have to worry about my ability to adapt and fit into your work family, and daily life. I’m a skilled Amazon Virtual Assistant who notes user behaviour, needs, and motivations. This helps me in figuring out more product options and making better analytical product decisions. I’m also doing product research to monitor trends over time and see how user behaviour is affected by a product’s potential improvement. I am eager to apply to your company for any Virtual Assistance role and am confident that I can make a positive impact on its growth and success. I am fully committed to completing every project with excellence and dedication. CONTACT INFO Mobile - WhatsApp - Email - Skype live:.cid.e6c-cfe Facebook OnlineJobs.Ph LinkedIn https://www.facebook.com/curtlaceman https://www.onlinejobs.ph/jobseekers/info/- https://www.linkedin.com/in/jhon-curt-lace-/ “Empowering Your Productivity from Afar by Turning Tasks into Triumphs”-| +63 - | Carmona, Cavite | 4116 | Philippines Curriculum Vitae WORK EXPERIENCE SAP Concur - Full Time Invoice Capture Auditor Associate Auditor Mar 2018 - Dec 2021 SAP Concur is the world’s leading brand for integrated travel, expense, and invoice management solutions, driven by a relentless pursuit to simplify and automate these everyday processes. The highly-rated SAP Concur mobile app guides employees through business trips, charges are directly populated into expense reports, and invoice approvals are automated. By integrating near real-time data and using AI to analyze transactions, businesses can see what they’re spending, improve compliance, and avoid possible blind spots in the budget. SAP Concur solutions help eliminate yesterday’s tedious tasks, make today’s work easier, and support businesses to run at their best. Role and Ad-Hoc task we check the accuracy and completeness of data on invoices and expense reports. This includes verifying invoice details, such as vendor information, amounts, dates, and tax calculations. we ensure that submitted invoices and expense reports comply with company policies, industry regulations, and tax laws. we identify and prevent the submission of duplicate invoices or expenses, helping to avoid overpayment and fraud. we need to perform data entry to correct errors or omissions in invoices or expense reports. my main role as an Invoice Capture Auditor is essential in maintaining financial integrity, ensuring compliance with company policies and external regulations, and preventing fraudulent or inaccurate claims. It helps organizations control costs, reduce financial risks, and optimize their accounts payable and expense management processes. Awards and Achievements Best in Quality Assurance of 2018 Top Performer of 2019 - Productivity 117.4% Perfect Attendance 2019 - 2021 “Empowering Your Productivity from Afar by Turning Tasks into Triumphs”-| +63 - | Carmona, Cavite | 4116 | Philippines Curriculum Vitae WORK EXPERIENCE AT&T - Full Time Mobility Sales and Service U-verse Technical Support Specialist Dec 2021 - Sep 2023 AT&T (American Telephone and Telegraph Corporation) is a major telecommunications company in the United States. It is one of the largest and oldest telecommunications companies in the world, with a history dating back to the invention of the telephone. AT&T provides a wide range of telecommunication services. AT&T U-verse was a brand of telecommunications services offered by AT&T Inc. U-verse included a variety of services, including digital television, high-speed internet, and voice services. Role and Ad-Hoc task we assist customers with a wide range of inquiries and issues, including billing questions, service outages, technical problems, and account management. And also provide information, troubleshoot issues, and offer solutions. we need to have a deep understanding of the company's products and services, including mobile phone plans, internet packages, television services, and more. And must be able to explain these offerings to customers. we help customers troubleshoot technical problems with their AT&T services, whether it's related to internet connectivity, mobile devices, or TV reception. And may guide customers through steps to resolve issues or escalate technical problems to specialists. we also assist with billing inquiries, payment arrangements, and account management. And can help customers understand their bills, set up auto-pay options, and make changes to their service plans. and as one of the candidates for the SME ( Subject Matter Expert ) post I am responsible for training and developing other employees. often work closely with product development teams to provide input and feedback on existing services or products I also assist escalated complex problem-solving and technical challenges related to their area of expertise. They often serve as go-to resources for resolving intricate issues. Awards and Achievements Top 1 Agent for 2 consecutive quarter Best in Quality Assurance of 2023 Top 1 Sales of 2022 Perfect Attendance of 2022 “Empowering Your Productivity from Afar by Turning Tasks into Triumphs”-| +63 - | Carmona, Cavite | 4116 | Philippines Curriculum Vitae WORK EXPERIENCE SRF Products Inc - Part Time - Flexible Amazon Product Researcher General Virtual Assistant Jan 2022 - Nov 2022 SRF Products Inc offers a wide selection of beauty products in its online store, which is known as the "Amazon Beauty" or "Amazon Beauty & Personal Care" store. This store features an extensive range of beauty and personal care items, including skincare products, makeup, hair care, fragrance, grooming products, and more. Role and Ad-Hoc task create a Daily Product Sourcing Plan or Strategy search, analyze, and evaluate online suppliers and their product categories/product range, in line with the company's profit and sales targets as well as budget consider various criteria in searching and choosing products, including competitor data, sales data, market/consumer trends, buying behavior, associated risks, and overall business environment (such as pandemic) create product mix strategy, considering stock levels per peak seasons, special events, and supplier lead time analyze profit performance of products and evaluate profitability trends as well as pricing strategy, using various tools such as Keepa, FBA Multi-Tool, BuyBotPro, and SAS track and analyze trends on products consumption other related tasks in support of business operations OnlineJobs.ph - Part Time - Flexible Bookkepping Mar 2022 - Feb 2023 Role and Ad-Hoc task maintain accurate and up-to-date financial records for clients, including general ledgers, accounts payable, and accounts receivable record financial transactions, such as purchases, receipts, and payments, using QuickBooks Software performs general bookkeeping work on a job costing basis which may include entering data and maintaining records, invoices, and supporting documents of amounts due for items purchased or services rendered maintain confidentiality and integrity in handling financial information and adhere to ethical and professional standards records amounts due for items purchased or services rendered and perform other related duties as assigned performs general bookkeeping work on a job costing basis which may include entering data and maintaining records, invoices, and supporting documents of amounts due for items purchased or services rendered. “Empowering Your Productivity from Afar by Turning Tasks into Triumphs”-| +63 - | Carmona, Cavite | 4116 | Philippines Curriculum Vitae WORK EXPERIENCE Directly On Demand - Part Time - Flexible Sales & Technical Support Specialist Chat Representative Mar 2022 - Oct 2023 "Directly On Demand" refers to a customer service model where companies can access a pool of on-demand, freelance customer support agents, often through a third-party platform or service provider. These agents are typically available to provide chat support and other customer service functions as needed by the company. Role and Ad-Hoc task we provide information about AT&T's products and services (client of Directly On Demand), helping customers make informed decisions about the plans and packages that best suit their needs. we guide customers through step-by-step troubleshooting processes to help them resolve issues on their own, including providing instructions for resetting devices or configuring settings. we use knowledge bases and support tools to access information and solutions quickly, aiding in problem-solving and providing accurate information. we assist with billing inquiries, including billing disputes, payment issues, and account management tasks such as upgrading or changing service plans. Hathaspace - Part Time - Flexible Amazon Store Manager Nov 2022 - Sep 2023 Hathaspace is known for producing air purifiers, humidifiers, and similar devices designed to improve indoor air quality. Their products are commonly used to remove airborne pollutants, allergens, and odors from the air in homes and other indoor spaces Role and Ad-Hoc task serve as a key contact for all Amazon-related activity and lead daily operations of the Amazon business to maintain profitability, sales growth, and customer satisfaction manage inventory tracking and physical inventory count to reduce loss resolved customer problems by investigating issues, answering questions, and building rapport reviewed performance data to track and gauge output, target progress, and activity levels verified supplier operations for quality, delivery schedule, and compliance with contract requirements corrected operations discrepancies by developing and executing process improvements “Empowering Your Productivity from Afar by Turning Tasks into Triumphs”-| +63 - | Carmona, Cavite | 4116 | Philippines Curriculum Vitae COURSE ATTENDED Canva Graphic Design Training - 2021 Amazon PPC Mastery - 2021 Amazon Store Management - 2021 Amazon Retail Arbitrage - 2021 Customer Care and Technical Support training - 2021 Amazon FBA - 2020 Amazon Product Research - 2020 Basic Shopify and Dropshipping Leadership Training - 2020 Inventory Management -2020 Lead Generation - 2020 Seminar on Organizing and Planning - 2020 General Virtual Assistant Training - 2020 Business Communication Training - 2020 Copywriting and Proofreading - 2020 Basic Graphic Design - 2020 Bookkeeping and Basic Accounting - 2020 Invoice Capture Auditor - 2019 Basic Social Media Manager - 2019 TOOLS USED “Empowering Your Productivity from Afar by Turning Tasks into Triumphs”-| +63 - | Carmona, Cavite | 4116 | Philippines Curriculum Vitae EDUCATIONAL ATTAINMENT Jan 2008 - Mar 2012 Bachelor of Science in Hotel and Restaurant Management University of Perpetual Help, System Jonelta GMA Campus, Philippines The University of Perpetual Help Jonelta System (UPHSD Jonelta System) is an educational institution in the Philippines. It is part of the larger Perpetual Help System, which includes multiple campuses and institutions across the country. The University of Perpetual Help System was founded by Dr. Antonio L. Tamayo and his wife, Dr. Daisy Moran Tamayo, in 1975. It was established with the aim of providing accessible and quality education to Filipino students. The acronym "Jonelta" stands for the Jonas Nees Institute for Educational Development, Inc., and the Las Piñas College. Jonelta Foundation, Inc., played a significant role in the development and expansion of the Perpetual Help System. Dr. Antonio L. Tamayo is associated with Jonelta Foundation, which is named after his son, Jonas Nees Tamayo. SKILLS SOFT SKILLS Ability to work under pressure Adaptability Collaboration Communication Skills Critical Thinking Excellent Customer Service Disciplined Fair and Respectful Highly Professional Innovative Interpersonal Skills Leadership Multi-Tasking Positive Attitude Problem-Solving Responsible and Accountable HARD SKILLS Amazon Store Management Calendar Management Canva Graphic Design Computer Applications and Tools Computer literate Data Analysis E-commerce Email Management Expert in Automation Excellent in Customer Service Excellent in Technical Support Knowledgeable in Google Productivity Suite or Google Work Spaces Knowledgeable in Video conferencing applications such as Google meet, Skype and Zoom Language Proficiency Lead generation Microsoft Office Application Product Researching Project Management Customer Profiling “Empowering Your Productivity from Afar by Turning Tasks into Triumphs”-| +63 - | Carmona, Cavite | 4116 | Philippines Curriculum Vitae CHARACTER REFERENCES Name: Mr. Jasper B. Mendoza Company: Acabar Marketing International Inc Position: Account Manager Contact No.: - Name: Casandra Crystal Ocampo Company: Accenture Philippines Position: Customer Service Advocate Contact No.: - Name: John Jynell C. Montilla Company: E-commerce Amazon Position: Store Manager Contact No.: - Name: Judy Ann Valdez Company: TaskUs Philippines Position: Content Moderator Contact No.: - Name: Samantha Marie Gealon Company: MBS Solutions Position: Customer Service Representative Contact No.: - Name: Angelica Epefanie Nacido Company: CloudStaff Position: Lead Generation Associate Contact No.: - Name: Princess Camba Company: Telus International Phils. Inc Position: Escalation Support Contact No.: - Name: Mark Ian Dave Castillo Company: MedPro LLC Position: Lead Generation Associate Contact No.: - Name: Charmine Casquejo Company: Synchrony Position: Customer Service Specialist Contact No.: - Name: John Ernie O. Lubugan Company: Cognizant Philippines Position: Customer Service Specialist Contact No.: - Name: Stephanie Melgar Company: Sutherland Global Solutions Position: Technical Support Specialist Contact No.: - Name: Kristine Crisostomo Company: Teleperformance Philippines Position: Customer Service Representative Contact No.: - By affixing my e-signature, I verify that the information in this document is valid and correct. Thank you so much! JHON CURT P. LACE APPLICANT “Empowering Your Productivity from Afar by Turning Tasks into Triumphs”-| +63 - | Carmona, Cavite | 4116 | Philippines