Jhon Bryan Brosas

JHON BRYAN BROSAS VA MANAGER\PROJECT MANAGER --Antipolo City, PHL OBJECTIVE Dedicated Virtual Assistant Team Manager and Project Manager with a proven track record in leading remote teams, optimizing workflows, and providing high-level administrative support. I have strong skills in client relationship management and project coordination, and I am looking to leverage my expertise in a dynamic organization. SKILLS & ABILITIES Proficient in team leadership, client relationship management, administrative support, project coordination, technical proficiency, problem-solving, communication, and continuous improvement. EXPERIENCE MAY 2022 – APR 2024 Project Manager – VA Operations | Childcare VA • • • • • • FEB 2021 – MAY 2022 Guide, train, and mentor a team of virtual assistants while ensuring high motivation, performance, and professional growth Oversee the allocation of tasks based on team members' strengths, ensuring timely and accurate completion of assignments. Implement processes to streamline workflows and increase efficiency Serve as the primary point of contact for clients, managing their needs, responding to inquiries, and ensuring the team delivers to client expectations. Regularly assess team performance, provide feedback, and conduct performance reviews. Ensure that the team meets quality standards and deadlines. Address and resolve any team conflicts or client-related issues promptly and professionally Continuously evaluate and improve virtual assistant operations to ensure client satisfaction, cost-effectiveness, and team productivity. Technical Executive Assistant | Computer Quest, FL • • Create SOPs for email security Research email security trends and prepare summaries for the CEO. • • • • JUL 2020 – JAN 2022. Virtual Assistant to the CTO | Airalo (eSIM), Remote • • • • • • JAN 2020 – JUN 2021 Provide comprehensive administrative support to the CTO, ensuring smooth day-to-day operations. Assist in creating and maintaining Standard Operating Procedures (SOPs) using Notion. Utilize Zendesk to manage and track support tickets and customer interactions. Prepare and edit reports, presentations, and other documents as required. Manage and prioritize the CTO’s calendar, scheduling meetings, appointments, and travel arrangements. Coordinate with internal teams and external partners to support the CTO’s initiatives. Business Advisor – Microsoft | Upwork – Freelance (GIG) • • • SEP 2019 – JUN 2021 Handle email correspondence, ensuring prompt responses and prioritizing urgent matters Manage and prioritize the CEO’s calendar, scheduling appointments, meetings, and conferences. Coordinate travel arrangements, including flights, accommodation, and itineraries. Assist in managing projects and tracking progress to ensure timely completion. Assisted the operations team with daily administrative tasks, including data entry, document preparation, and file management. Maintained and updated the company’s CRM system, ensuring accurate and up-to-date records. Supported the marketing team by scheduling social media posts and monitoring engagement Telesales Consultant – Google Education | Datacom IT Systems • • • • Contact potential or existing customers to inform them about Google for Education products using scripts. Lead Generation, Cold Calling, Lead Nurturing Preparing WBR for the clients. Meet sales quotas and contribute to the overall sales growth of the company EDUCATION OCT 2022 Bachelor of Public Administration Polytechnic University of the Philippines • Cum Laude • Student Leader • Class President TECHNICAL SKILLS Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Google Workspace (Docs, Sheets, Slides, Gmail, Calendar) CRM Software (Salesforce, Zendesk, Freshdesk, Zoho, HubSpot) Project Management Tools (ClickUp,Notion, Asana) Social Media Platforms (Facebook, Twitter, LinkedIn, Instagram) Video Conferencing Tools (Zoom, Microsoft Teams, Google Meet) Barracuda Secure Email Software