Jhon Bernard Antero

noJHON BERNARD ANTERO Loakan, Baguio City Mobile:- Email:- CAREER OBJECTIVE I would like to be a part of an organization where I can grow personally and professionally with the opportunity of further specialization and training. WORK EXPERIENCE Sales and Marketing Associate Compay Name: JRooz Review Center Inc Address: General Luna Road, Baguio City Dates: January 2020 – April 2020 Assists the students in enrollment and in processing of IELTS registration to examinations Answering inquiries or complaints from students and enrollees via Skype, Facebook, Phone Call, Walk-in and E-mail Has the full knowledge and understanding of the review and IELTS support programs being offered and can respond to queries relative to program properly and with clarity. Coordinates with the administrative assistants pertaining to the updates on the report of enrollment (Midweek, Weekly and Monthly), IELTS examination passers and submits the same reports on time. In charge of sales activities (SEO and SMO Posting, Cold Calling, Sales Report) Coordinates with academic team regarding lecture and request for coaching schedules Call Center Agent/Customer Service Representative Company Name: JMBR COURIER-NATIONAL PRINTING PRESS Address: 13TH Street, Umm Ramool Rashidiya Dubai, UAE Dates: July 2016 – November 2019 Handled customer complaints and provide appropriate solutions Awarded twice with Employee of the month for commitment within 3 months after joining. Consistently meet and/or exceed manager expectation Calling customers to get exact address for delivery of Cheque Books, Credit Cards and Debit cards. Viewed as an exceptional team player. Successfully supported the team by answering 90 incoming calls per day with 100 outgoing files. Building sustainable relationship and trust with customers Call Center Agent/Customer Service Representative Company Name: SITEL TRIBUNE PUBLISHING Address: Loakan rd., EPZA Compound Baguio City, Philippines Dates: April 2015 - April 2016 Managing large amounts of incoming calls to provide efficient customer service pertaining to Newspaper subscriptions, Billing, Delivery, Stops and Vacations Being one of the Supervisors who are in charge of customers requesting to speak to the management about their complaints; my role is to resolve issues in full confidence that I have met with satisfaction the customer’s requirements. Sending emails to the District Manager located in United States of America to communicate/coordinate with the carrier of the area. Assisting customers to sign up for online subscription of E-Newspaper. Collecting payment over the phone thru master card and visa card. Top Tribune Agent Top performing property agent of Hartford Courant and Daily Press Sales Agent Company Name: PACIFICALL CALL CENTER CANADA WINDOWS AND DOORS Address: Engineer’s Hill Baguio City, Philippines Dates: December 2014 – April 2015 Calling clients located in Canada to sell windows and doors Providing great offers and deals to our clients Generating sales leads Meet personal and team sales targets Top sales Agent Office Staff Company Name: University of Baguio Nursing Dean’s Office Address: Baguio City, Philippines Dates: June 2010 – June 2012 Assisting the office secretary in sending emails to other departments of the school. Arranging files of students and preparing important documents for meetings. Helping school teachers with their paper works, printing documents for their students, preparing computers and LCD projector for video presentation. Assisting new students during enrollment period and encoding their information accordingly for school records Preparing laboratory tools and equipment for teachers. SKILLS / KNOWLEDGE Implement Network VLANs Configure Basic Router Security using Access Lists Configure Dynamic NAT, PAT Configure and Troubleshoot FHRP (VRRP and HSRP) Configure and Troubleshoot Basic Cisco Router Operation STP Configure and Troubleshoot Multilayer Switching Implementing Etherchannels Configure and Troubleshoot IP Routing (Static Routing, EIGRP and OSPF) Configure IPv6 Routing Protocols (OSPFv3 and EIGRP) Implement LANs and WANs IPv4 and IPv6 Addressing Configure GRE Tunnels TCP /IP Configure and Troubleshoot Basic Cisco Switch Operation Configure and Troubleshoot iBGP Configure VTP Configure Cisco IOS DHCP Server Customer Service Skills Microsoft Office, Excel and PowerPoint Communication skills and Organization Skills EDUCATIONAL BACKGROUND Cisco Certified Network Associate Training Course 200-125 (November 2019) Mnet IT Solutions Certification Link (https://www.credential.net/06886a24-3b98-477e-9bfd-16f78a4e7792) Associate in Computer Technology – Major in Network Management (2014) University of the Cordilleras (Baguio City, Philippines) Bachelor of Science in Hotel and Restaurant Management (2012) University of Baguio (Baguio City, Philippines) Housekeeping NCII Tesda (Baguio City, Philippines) SEMINARS /WORKSHOPS/TRAININGS/OUTREACH ATTENDED Mayor Peter Rey Bautista Medical Mission – (Burnham Park ,2011) Cocktail and Bartending Seminar-(Island Cove Cavite,2012) Innovative Student Connect-(University of Baguio,2010) Bartending, Cocktail Mixing, and Table Settings Seminar – 2010 PERSONAL INFORMATION Age:26 years old Citizenship:Filipino Language: English, Filipino DECLARATION I do hereby certify that the above information given above was true and correct to the best of my knowledge. ____________________________ JHON BERNARD ANTERO