JHOEZELLE FLORES
Online Business Manager
CAREER ACHIEVEMENTS
--Cavite, Philippines
SKILLS
Project Management Software
(Trello, ClickUp, Slack)
Research and Analysis
SEO
Social Media Management
Customer
Relationship
Management (CRM) Software
E-commerce Platforms (eBay,
Shopify)
GoHighLevel
(GHL)
and
Systeme.io – Automation,
Funnels,
Landing
Pages,
Membership, Courses
Zapier - Automations
Online Learning and Webinars
– Planning, hosting, and
managing online courses and
webinars
Virtual Events and Training
Management – Coordination
and execution of virtual
learning experiences
Bookkeeping
CERTIFICATIONS
Online
Bookkeeping
Using
Quickbooks Online (2024)
English Speaking C1-C2 (2023)
eBay Virtual Assistance (2020)
As Operations Manager for a workplace culture coaching
company, streamlined operational workflows and improved
team collaboration, driving efficiency and enhancing client
experience, contributing to a significant improvement in
program delivery and client satisfaction.
Orchestrated and flawlessly executed weddings and
corporate events, achieving a remarkable 95% client
satisfaction rate and an extraordinary 203.125% growth in
event bookings, positioning the company as the preferred
choice for high-profile events.
As a marketing and operations executive for an e-commerce
brand, implemented strategic marketing campaigns and
streamlined operational processes, resulting in a remarkable
80% growth in customer acquisition, a 75% increase in
conversion rates, and an improvement in overall profitability
Successfully optimized website content for various clients,
resulting in a remarkable average increase of 60% in organic
search traffic and a significant boost in keyword rankings and
leading to improved online visibility
WORK EXPERIENCE
AUG 2023 - Present
THE WHEELHOUSE IMPACT | MD, UNITED STATES
Operations Manager
Streamlined operational workflows to enhance team efficiency
and ensure seamless program delivery.
Implemented automation processes and sales funnels using
GoHighLevel (GHL), Zapier and ClickUp, optimizing client
acquisition and engagement.
Designed and developed landing pages with GHL, leading to
improved user experience and conversion rates.
Prepared SEO strategies for the company’s website launch,
resulting in increased online visibility and optimized search
engine rankings.
Collaborated with cross-functional teams to drive operational
improvements and elevate client satisfaction.
Managed project timelines and resources to meet key
deliverables, enhancing overall program effectiveness and
performance.
Improved internal communication and reporting processes,
fostering better collaboration and decision-making within the
team.
MAY 2020 - JUL 2023
TROY CURTIS ENTERTAINMENT L NJ, UNITED STATES
EVENTS PRODUCTION MANAGER | EXECUTIVE ASSISTANT
Led the planning and execution of various live entertainment events ensuring seamless coordination among all
company departments.
Collaborated closely with clients to define and manage project scope, delivering events that met or exceeded
expectations while avoiding scope creep.
Assembled and led cross-functional event teams, including production crews, vendors, artists, and technical
staff, fostering collaboration and effective communication.
Identified potential risks and developed comprehensive risk mitigation strategies to ensure the smooth
execution of events.
Maintained ongoing communication with stakeholders, ensuring their expectations were met and fostering
positive relationships.
Managed event budgets, optimizing cost savings while maintaining high-quality standards for efficient budget
utilization.
Implemented stringent quality control measures, ensuring exceptional production values and memorable
attendee experiences.
Conducted post-event evaluations, capturing valuable insights and refining event management processes for
improved future projects.
SEP 2020 - DEC 2021
CARROTZ AU L MEL, AUSTRALIA
MARKETING & OPERATIONS EXECUTIVE
Developed and implemented comprehensive marketing strategies to enhance brand awareness, drive customer
acquisition, and increase sales.
Utilized market research and competitor analysis to identify target audiences, optimize marketing channels,
and create impactful campaigns.
Managed all aspects of digital marketing, including website optimization, social media marketing, email
campaigns, and online advertising.
Implemented effective SEO techniques, resulting in improved search engine rankings and increased organic
website traffic.
Enhanced the user experience and conversion rates through optimized website design, seamless navigation,
and compelling product presentations.
Streamlined operational processes, improving efficiency and customer satisfaction while reducing costs
Conducted performance analysis and provided valuable insights, contributing to strategic decision-making and
achieving company objectives.
FEB 2018-MAR 2020
JMF WELLNESS AND PRODUCTS MERCHANDISING | BUL, PHILIPPINES
OFFICE MANAGER
General admin support maintaining and organizing reports and numerous office files
Perform sales floor work such as assisting customers
Develop and implement product-marketing strategies
Perform general office duties such as filing and answering phone calls
Operate computer programs to record, store and analyze information.
Develop social media marketing strategies.
2013
KBODS VA
SEO ARTICLE WRITER
Produced high-quality articles optimized for search engines, cultivating strong writing skills and adherence to
style guidelines.
Conducted keyword research to enhance article visibility and reach.
Maintained strict deadlines while delivering engaging and informative content.
