Jhodine Gordon

Jhodine Gordon​ 27 Cornwall Street, Falmouth P.O.​ -​- LinkedIn Profile: Professional Summary Detail-oriented and customer-focused professional with extensive experience in customer service, sales, and administrative support. Skilled in handling customer inquiries, problem-solving, and maintaining efficiency in high-pressure environments. Technologically proficient with excellent communication and multitasking skills. Education University of Technology(​ Associates of Business Administration (ABA) -November 2024 Montego Bay Community College​ (2017 - 2018) Holland High School​ (2012 - 2017) Certifications & Qualifications ●​ ●​ ●​ ●​ ●​ Certificate in Chat Training Associate Degree in Business Admin(Pending collection) Certificate in Google Ads for Beginners School Leaving Certificate CSEC: ○​ Information Technology - Grade 1 ○​ Electronic Document Preparation and Management (EDPM) - Grade 1 ○​ Principles of Business - Grade 2 ○​ English Language - Grade 3 ○​ Principles of Accounts - Grade 2 ○​ Mathematics - Grade 2 ○​ Office Administration - Grade 2 Work Experience Manager​ Dijorié Essentials (Retail Online Store)​ December 2024 - Present ●​ Oversee sales and customer service operations for an e-commerce business. ●​ Develop marketing strategies to enhance online presence and drive revenue. Customer Service Specialist / Design Expert / Marketing Consultant​ Vistaprint / Cimpress (Remote)​ April 2024 - Present ●​ Provide exceptional customer support by resolving inquiries and processing orders efficiently. ●​ Assist with minor graphic design and marketing consultations for clients. Virtual HR Assistant - Disability and Leave Services​ Sutherland Global Services (Amazon Account)​ September 2023 - February 2024 ●​ Assisted with HR functions, including leave and disability services, ensuring compliance with company policies. Sales Agent & Technical Support Representative​ Influx (Remote)​ September 2022 - May 2023 ●​ Handled customer inquiries, provided technical solutions, and closed sales effectively. Sales Representative (Heart Trust Summer Work Program)​ HD Tiles & Decor​ August 2019 - September 2019 ●​ Engaged with customers to assess their needs and promote suitable products. Sales Representative (Heart Trust Summer Work Program)​ Cat D’s Bookstore​ August 2018 - September 2018 ●​ Built customer relationships and provided tailored product recommendations. General Filing Clerk (School Summer Intern)​ Trelawny Cooperative Credit Union Ltd​ August 2017 - September 2017 ●​ Maintained organized records and supported office administration tasks. Skills & Competencies ●​ ●​ ●​ ●​ ●​ ●​ ●​ Excellent computer literacy Strong communication and interpersonal skills Self-motivated and driven Adaptability and flexibility Efficient multitasking abilities Effective problem-solving skills Experience with Zendesk, Salesforce, Intercom, Dali, USC, Amazon Workspace, Microsoft Office, and Shopify Hobbies & Interests ●​ ●​ ●​ ●​ ●​ Surfing the internet Socializing Creating influencer videos Brand promotion Live streaming video games References Devon Brown​ Justice of the Peace​ Parish of Trelawny​ [Contact Information Available Upon Request]