Jhoanna Joy Willkom Cardinez

Jhoanna Joy Willkom Cardinez Riverfront Residences Caniogan Pasig City ·--Profile High-energy, cheerful outlook, outgoing in nature and values excellence in service. An experienced supervisor and guest services for more than 5 years in various hotels in the Middle. Able to maintain poise under pressure. Outgoing in nature with down-to-earth personality. Professional Experience Emerald Palace Kempinski the Palm Dubai UAE December 2018 - Present Recreation/Kids/Teens Club Supervisor • Assisting the Manager with creating, planning, and implementing guest activity programs for the Hotel including ordering and buying supplies. • Encourage guest to participate in any activities and recreation. • Provides and Manages special events programs/holidays for foreign guests on indoor and outdoor activities. • Organizes and executes activities schedules, develops and reinforced daily routines, exciting weekly entertainment and activity programs using imaginative ideas for special promotions. • Uses ideas on possible new initiatives to attract new businesses and controls the stock of art materials and other resources • Supervises and overseeing the entire recreational facility of the hotel which includes the gym, kids and teens club, pool and other recreational areas. • Ensures the health and safety policies and procedures are all in place and updated, as necessary. Bank of Makati (A Savings Bank), Makati, Philippines March 2017 – May 2018 Account Processor • Analyzed, compute Statement of Account for more than 50K pesos and more than 300 clients • Target volume of 50 daily processed closed accounts is achieved with establish turn-around-time. Bey General Trading LLC., Dubai, UAE May 2015 – July 2015 Sales Executive (Part-time) • Negotiated the terms of agreement, on price, costs, delivery and specifications with buyers and managers. Anantara Dubai the Palm Resort and Spa Dubai, UAE September 2013 – May 2014 Gym Receptionist/Kids Club Attendant – (Sports and Recreation) • Provided a warm welcome to all guests staying in the Hotel and assisting them in all their needs. • Issued receipt and charging through Micros and credit card machines and provide monthly inventory repot Atlantis the Palm Resort Hotel Dubai, UAE April 2011 – 18 May 2013 Business Centre • Responsible for standard operation training for business center new staff for 1539 rooms • Provided administrative duties such as faxing and photocopying, book binding, flower request arrangement. Additionally, Internet, long-distance calling, receiving calls from outside and inside guest for queries, courier arrangements such as DHL & Aramex Shipments, and checking/booking flights. Hospitality Lounge • Replied to guests, travel agents, and referral networks on reservations and processed reservations. • Created and maintained ongoing reservation records by date of arrival and alphabetical listing and prepared correspondence on confirmation and promptly processed any cancellations and modifications. Lobby Ambassador • Escorted guests and VIP’s to the entire hotel and to their room and explaining the facilities and the benefits of the resort. • Arranged and recommended booking for guest’s tour packages, flights, and restaurant reservations. Kids Activity Coordinator • Responsible for kid’s area at Imperial club (VIP Lounge) and created a variety of arts and crafts activities for children. • Organized and made plans of activity for the week (Christmas, Easter, during busy days, etc) Lifeguard • Guided and provided instructions to riders and swimmers, dispatch guests from rides and enforce safety regulations. Education/Certification Certified CPR and First Aider Competent Maritime professional and Sea Staff Training Center, Manila, Philippines 26 Aug – 05 Sep 2019 Basic Safety Training (64 hours) Regulation VI/1 and Section A-VI/1, para 2 of STCW Convention, 1978 Emilio Aguinaldo College Manila, Philippines Bachelor of Science in Hotel and Restaurant Management June 2006 – March 2010