Jhoanna Flores

 Jhoanna Flores - /- -/- Skype ID: jhoan0929 Personal details: #23 Ligas Malolos Bulacan 3000 Date of Birth: September 29, 1977 Work Experiences:                                                                                        CALL U English Online English Tutor May 2016 – June 2018         Virtual Assistant – Homebased (Part time - Upwork)   June 2016- Present Provides customer service assistance over the phone. Outbound calls to prospective leads that will convert to sales. Outbound calls and lead generation roles. Send marketing links to prospective clients in social media.                                                                                                                          SITEL Customer Account Specialist   Ortigas Pasig City May 2013- January 2017 Provide accurate and appropriate information to answer questions, troubleshooting issues and resolve complaints. Address customer service inquiries in a timely and accurate manner. Maintains quality Customer Service Satisfaction. VXI Muñoz Quezon City Customer Service Rep. May 2012 – March 2013 Provide accurate and appropriate information in response to customer’s queries. Process orders and offers Products and Services. Generate Sales    TSPI DEVELOPMENT CORPORATION Account Officer Malolos City Bulacan July 2004- July 2006 Conducts weekly meetings and Seminars. Marketing research to prospective clients. Monitors business of existing and prospective clients. Education: Bachelor of Science in Commerce major in Computer Science (graduate) University of Regina Carmeli Barasoain Malolos Bulacan