JHOANA MARIE
TABIOS
GENERAL VIRTUAL ASSISTANT
WORK EXPERIENCE
SOCIAL MEDIA MANAGER - GENERAL VIRTUAL ASSISTANT
YASTO | March 2021- May 2021
PROFESSIONAL
SKILLS
General Virtual Assistance
Social Media Optimization
Billing Research
Customer Support and Order Entry
Web Research
Technical Documentation
Basic HTML and CSS
Basic Photo , podcast and Video
Editing
KNOWN TOOLS
G Suite
MS Office
Hubstaff
Slack
CickUp
LastPass
Mailchimp
SupportBee
Zoiper
QQ Catalyst
Mutliple US Insurance Carrier Portals
iMovie
Garageband
Splice
Canva
Adobe Premiere Pro
Adobe Premiere Rush
Adobe After Effects
Produced 100% Instagram follower growth and increased organic
engagements.
Managed product launch with a 5- day countdown.
Edited still photos to animated Instagram Stories of available paintings using
Splice, iMovie, Adobe Premiere Rush, and Canva Stories app
Managed client's business & personal outflow
VIRTUAL ASSISTANT
INSBOSS - Eli Cohen Agency | November 2020 - Present
Making sure agency management system is updated by cross-checking it with
20+ carriers each time there's a new business, renewal or endorsement issued
Basic accounting reconciliation between policyholders, mortgagees, finance
companies & carriers.
Processing Cancellations and Reinstatements of property and casualty insurance
Liaising Non-pay & Underwriting Cancellation Notices between clients & carriers
Issuing of policy documents such as certificates and accords.
EMAIL TECH SUPPORT - PART TIME
DeckedBuilder| November 2019 - July 2020
Answered and resolved SupportBee tickets from app users from registration to
technical issues. Supported platforms: Mac, iOS, Android, Windows
Tested Beta versions of app and database prior to launch
Cross-checked card art, pricing, and descriptions between our database and
source
BILLING SPECIALIST
AFNI | July 2017 - November 2020
Handled bill queries and solved charge & credit disputes within chat
TIER 2 CUSTOMER ASSOCIATE
Telstra Consumers| March 2016 - May 2017
Handled pre-orders and post-sales tickets such as service request, order entry,
complaints and account modifications.
SALES ASSOCIATE
Convergys| May 2015 - February 2016
CONTACT
--live:jhoanamarietabios
Quezon City, Philippines
Answered inbound phone calls for general queries, complaints, device-how-to,
charges, payments and technical troubleshooting
EDUCATION
BACHELOR OF SCIENCE IN ASTRONOMY
Rizal Technological University | 2010 - 2015
