JHOANA FRANCO
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www.linkedin.com/mwlite/in/jhoana-franco
EXECUTIVE ASSISTANT| EXECUTIVE ASSISTANT| ADMINISTRATIVE MANAGER | OPERATIONS SCHEDULER
Experienced executive assistant and administrative manager with a background in trading, hospitality, textile, food
& beverage, and health/safety industries. Skilled in management, customer service, and administration with strong
leadership abilities. Proven ability to manage schedules, coordinate travel arrangements, and handle confidential
correspondence
Effective administration
International direct sales
Supply chain
AREAS OF EXPERTISE
Travel coordination
Event Planning
ERP & CRM
Project Coordination
Logistics
Account management
PROFESSIONAL EXPERIENCE
Plantaciones Mexicanas de Exportación (Manufacturing)
Assistant to the CEO
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November 2023 – April 2024
Puebla, Mexico.
Orchestrated seamless communication flow among stakeholders such as Directors, customers, suppliers, and
internal departments; facilitated collaborative efforts resulting in a 20% decrease in production lead times and a
15% increase in on-time deliveries.
Local and international sourcing.
Developed and implemented KPI’s for production (80-84% productivity), sales (increased a 30%) and traffic &
logistics, conducting monthly evaluation to drive continuous improvement and operation excellence.
Led the execution of various projects within the company, ensuring timely delivery and alignment with
organizational goal a 60%.
Drove international sales efforts, expanding market reach and driving revenue growth of a 30% through client
acquisition and partnership.
Directed the end-to-end coordination and management of high-profile international exhibitions such as Gulfood,
Biofach, and Moscu; achieved a 30% increase in attendee engagement and generated $1M in revenue.
Double Seal Insulating Glass (Manufacturing)
Operation scheduler
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February 2021 – August 2023
Toronto, Canada.
Proactively addressed challenges impacting daily production and shipping timelines resulting in a 8% decrease in
production lead times and a 10% increase in on-time deliveries.
Acted as a pivotal link between the company, clients, and suppliers giving a result of 2-3 new clients per month.
Provided guidance and oversight to team members to optimized production schedules and maximized
operational efficiency a 25%.
Successfully managed purchasing, inventory, and administrative tasks with precision and diligence, generated a
$1.5M in savings.
Headed the development and implementation of innovative operational procedures.
Zanella Industries (Textiles)
Assistant to the CEO & International sales coordinator
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September 2020 – December 2020
Puebla, Mexico.
Led customer onboarding initiatives, instituting best practices to enhance the onboarding experience.
Acted swiftly to troubleshoot issues, collaborating seamlessly with cross-functional teams to rectify customer
service gaps promptly, resulting in a 5% increase in on-time deliveries.
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Implemented targeted lead generation strategies, rigorously identifying and qualifying leads to drive business
growth.
Coordinated seamlessly with cross-functional teams to ensure a seamless client experience.
Managed and supported the sales team throughout the USA, providing strategic guidance and support.
Oversaw various administrative tasks, including order processing, billing, and managing accounts receivables with
meticulous attention to detail and efficiency increased a 4%.
Ruby Seas International
Assistant to the vice-president
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November 2018 – July 2020
Toronto, Canada.
Streamlined executive schedules and communications, managing calls, emails, and interactions with global
stakeholders like customers, suppliers, and authorities
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Managed a diverse array of administrative tasks and logistical operations, including orchestrating travel
arrangements, overseeing shipping logistics, scheduling, and compiling expense reports and correspondence.
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Crafted confidential communications on behalf of executives, ensuring discretion and professionalism in all
correspondence.
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Successfully upsold to existing clients in Latin America while reclaiming 4 accounts in Mexico. Noteworthy
achievements include coordinating the export of 16 seafood containers within 8 months and skillfully negotiating
and onboarding vendors in China, Vietnam, and Indonesia to facilitate exports to the Caribbean.
All 2b Safe Inc.
August 2016 – October 2018
Office Administrator
Toronto, Canada.
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Oversaw daily operations, including resource planning, shift allocation, and time sheet processing, ensuring
optimal efficiency and productivity.
Provided essential support to the CEO during safety training sessions, offering bilingual assistance by translating
training materials from English to Spanish, achieved an average of 10-20 new customers.
Contributed to the design and development of comprehensive training materials for both internal and external
use, facilitating continuous learning and skill development.
Tracked and reported key performance indicators and success metrics to management, enabling informed
decision-making and strategic planning.
Developed training materials for working at heights, which were successfully approved by the Ministry of Labor
(MOL), demonstrating commitment to safety and regulatory compliance.
EDUCATION
Universidad de las Américas Puebla, Mexico.
Bachelor in Business Management
May 2011
CERTIFICATIONS
Brain station, Canada
Digital Marketing
SAP ERP
Trello for beginners
May 2018
September 2020
June 2024
