JHIELYNA ALCARAZ ESPARCIA
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Email:-Skype: live:esparciajhien9
EMPLOYMENT HISTORY
Armaan Resales Inc.
Position: Client Support / Customer Service Representative
* Assist client's inquiry regarding AMZ issues/problem
* Live chat moderator
* Email Support
* Phone Support
TOOLS: Zendesk, G-Sheet, G-Docs, G-Docs, Oncehub, 123mail, Bright, Dropsy App
etc.
Ecommerce Kings, Inc
Position: Executive Assistant / Email Marketing VA
* Develop and improve landing pages
* Scrape Tracing or Link Mining Leads
* Study paid training client supplied tools and process
* Buying Google Domains
* Setup DMARC, SPF, and DKIM on Domains
* Leads scraped manually and automatically
* Reach out to different businesses and company owners to offer our services.
* Administrative duties, such as meeting schedules
* Invoicing/Accounting Task Creation
ONLINE TOOLS: Google Sheet, Docs, Google Domains, Mailerrize, Quickmail,
Instantly, Client Ascension, Carrd Site, Many Chat, Yellow Pages, Youtube, Twitter,
Instagram, Linked etc.
Tiger Effects
Position: Executive Assistant / Amazon Researcher
* Manual Arrangement of Bank Statement / Invoice Receipts
* Creating SOP for Vendors Tracking
* Research for Most Popular Coffee
* Research for Different Types of Coffee
* Research for List of Stick Packet Coffee
* Research for Wholesalers / Manufacturer
* Research for Important Requirements to Import / Export products
NOTE: And more related to research task / job and depends on what Client ask to do.
Fast Forward
Position: SEO Manager / Executive Assistant
* Manual Editing Website
* Monitoring the Traffics, Clicks, & Visits
* Optimizing Listing
* Updating Spreadsheet for Sales & Purchases
* etc., task related to SEO & Rank Math
McGee Pro - Real Estate Construction “Home Improvement Services”
Position: Operation Manager / Executive Assistant
* Team Huddle
* Basic Photo Editing
* Review Meeting update with Boss
* Monitoring / Managing the Monday Dashboard update daily
* Conduct training for new hires & existing employees
* Reminding of the Company Rules / Agenda for everyone
* Reporting everything at every end of the shift to GC and to Boss
* Customizing, Creating, Converting, Editing, Sending Documents or Files
* Updating Received & Sending Invoices to every Client
* Updating Received & Sending Invoices to every Contractor
* Creating Invoices
* Follow up on Client’s Deposit, Balance
* Follow up and announce Commission Targets
* Calling and setting a meeting with Boss, Client & Constructors
* Assigning agent to do the Opener & Closer part
* Assigning contractor to do the Work Project
* Follow up on everyone’s attendance
* Issuing Written Warning
* Calculating the weekly Payroll and Commission
(etc… task that includes being an Executive Assistant position)
ONLINE TOOLS:
Company Website, Monday, Crew App, Joist, Dialpad, My Print, G Sheet, G Docs, G
Drive, PDF, FB, LinkedIn, Whatsapp, Skype, Craiglist, Microsoft Offices, etc…
Date of Employment: June 2021 – March 2022 (Ongoing)
Work Schedule: Monday - Wednesday [US time]
Tampa Diabetic Surplus - Ecommerce VA
Position: Managing of Walmart Store
* Manage the entire ecommerce VA of the client
* Product Researcher Details
* Product Listing Medical Supplies
* Optimizing Listing
* Inventory
* Order Management / Fulfillment Orders
* Customer Service thru mail and chat
* Handling Return & Refunds
* Action Reminders
* Updating Spreadsheet for Sales & Purchases
* Resolving Walmart cases by calling Customer Service and sending mails
* Lead Generating and look for Medical Supplier thru Craiglist & FB Marketing
= ONLINE TOOLS: Slack, Salesmate, Google Sheet Tracker, FB for communication,
Craiglist =
Date of Employment: July 2021 – September 2021
Tawaseelcart - Ecommerce VA
Position: MANAGER of Walmart, Amazon, eBay VA
* Manage the entire ecommerce VA of the client
* Product Sourcing from Home Depot, Bed & Bath, Lowes, Target and more…
* Product Researcher
* Product Listing
* Optimizing Listing
* Inventory
* Order Management / Fulfillment Orders
* Customer Service thru mail and chat
* Handling Return & Refunds
* Action Reminders
* Updating Spreadsheet for Sales & Purchases
* Resolving eBay cases by calling Customer Service and sending mails
* Discover training needs & provide coaching
* Oversee day to day operation
[ ONLINE TOOLS: Zik Analytics, AutoDS, Screen Meter … ]
Date of Employment: December 2020 – August 2021
HOME MORTGAGE
Position: Appointment Setter (Homebase)
*Cold calling
*Ask cx correct details about their Mortgage
*Setting cx appointment next day
*Confirm how much cx wants to borrow
Date of Employment: August 2020 – December 2020
SOLAR CAMPAIGN
Position: Appointment Setter
*Cold calling
*Verify cx Home Type
*Verify cx Current Electric Provider
*Verify god sun exposure of roof
*Confirm the appointment to speak with our local specialist next day
EXPERTEL SOLUTION INC
Position: Outbound Telemarketing Services
*Cold & Warm calling
*Asking cx current insurance provider for home and auto
*Verify cx details
*Verify cx car own
*Do live transfer
*Fill out the form
Date of Employment: July 2020 – August 2020
HOME MORTGAGE
Position: Appointment Setter
*Cold calling
*Ask cx correct details about their Mortgage
*Setting cx appointment next day
*Confirm how much cx wants to borrow
SELLER MOBILE
Position: Amazon Virtual Assistant
*Content Writing
*Products Management
*Product Research
*Inventory Monitoring
*Restock Monitoring
*Advertising & Promoting Seller Mobile tool for FBM
*And more task that Client ask to fulfill
Date of Employment: June 2020 – July 2020
INTEGERIA REAL ESTATE
Position: Real Estate Virtual Assistant
*Cold Calling
* Skip Tracing
* Uploading leads on dialer
* Checking the market value on the property
* Negotiating the property value
* And more task client will ask to fix
Date of Employment: March 2020 - June 2020
SEVENSTAR LIMOUSINE PTY LTD
Position: VIRTUAL ASSISTANT / OPERATION MANAGER
* Confirming and replying thru mail
* Adding booking on portal
* Dispatching / authorize driver’s next job
* Data entry ( Pdf, Spread Sheet, Microsoft )
* Invoicing
* Doing accounting related
* And more that’s related to my task as a manager
Date of Employment: August 2019 – February 2020
MEDICARE 101
Position: HEALTH INSURANCE APPOINTMENT SETTER (Homebase)
* Processing customer insurance updates
* Discussing turning 65 customer plans/benefits
* Account correction
* Setting appointment
Date of Employment: May 2019 – July 2019
SOCIAL MEDIA LIMITED
Position: EMAIL CUSTOMER SERVICE (Homebase)
* Processing customer orders
* Processing correction
* Processing return order
* Via Shopify
* Processing Sale, Order Entry
* Processing customer payments
Date of Employment: January 2019 – May 2019
ACADSOC COMPANY, PHILIPPINES
Position: ENGLISH SECOND LANGUAGE TUTOR (Homebase)
* Mentoring English to Chinese students
* Discussing lesson man to man online
* Giving daily feedback to students performance
* Discussing multiple lessons
* Let student understand the topic before proceeding next topic
Date of Employment: December 2018 – April 2019
DME INSURANCE COMPANY, PHILIPPINES
Lapulapu 6000 Cebu City
Position: HEALTH INSURANCE REPRESENTATIVE (Homebase)
* Processing customer concerns
* Checking customer health/body pains
* Account correction
* Processing order braces
Date of Employment: October 2018 – December 2018
TOPSHELF DIGITAL MARKETING, PHILIPPINES
2/Floor JDN Square Building P. Remedio St. Mandaue City
6000 Cebu City
Position: APPOINTMENT SETTER
* Self Mining Leads
* Self disposing leads
* Discussing products
* Customer information/details correction
* Processing customer details excel entry
* Manual excel entry appointment approved
* Setting investment appointment
* Transfer Data
Date of Employment: February 2018 – September 2018
GLUTAMIGHT INCORPORATED, PHILIPPINES
2/Floor Crown 7 Building Juan Luna Avenue Mabolo
6000 Cebu City
Position: TECHNICAL SUPPORT REPRESENTATIVE
Activation/Repair Tech (Computer System)
* Troubleshoot system/technical problems
* Troubleshoot computer
* Support product self-install activation issues and repair
Antivirus Sales
* Processing Sale, Order Entry
* Account correction and sale
* Discussing Billing concerns
* Applying credits and adjustments
* Processing customer payments
Date of Employment: January 2017 – February 2018
HOLY TRINITY COLLEGE, PHILIPPINES
Ginatilan 6027 Cebu City
Position: TUTOR / MENTOR / STUDENT PEER / TEACHER ASSISTANT
* Conducting English and MAPEH Lessons
* Assistant Adviser for Nursery and K1, K2 children
* Teaching Basic Computer Lesson to College Student
Date of Employment: November 2015 – December 2016
EDUCATIONAL BACKGROUND
Tertiary
Bachelor of Arts Major in English Language
2012 – 2016
Graduate
Holy Trinity College
Ginatilan Cebu 6000 Philippines
Secondary
(complete 4 years)
Samboan National High School
2008 – 2012
Primary
Manuel L. Quezon Elementary School
2004 – 2008
