JHERWYN
BORROMEO
General Virtual Assistant
About Me
I'm an enthusiastic virtual assistant who thrives
on helping you streamline your remote clerical
and administrative tasks!
With my strong organizational and customer
service skills, I ensure everything runs smoothly
and efficiently. I take pride in multitasking while
keeping a sharp eye on the details.
Experience
IT Sales Associate II (Part-Time)
DrIT | Washington, USA | January 2025 – May 2025
Conducted cold calls and outreach to CPA firms, healthcare
clinics, and small businesses to introduce HIPAA-compliant IT
solutions
Assessed client IT needs, reviewed insurance-related
Ready for new challenges, I approach each
project with optimism and self-motivation,
dedicated to making your work life easier and
more enjoyable!
documentation, and proposed customized IT services
Delivered presentations on cybersecurity, compliance support,
and cost-saving IT strategies
Collaborated with internal technical teams to validate claims
Core skills
and build proposals
Managed CRM records, tracked leads, and updated deal
Appointment Scheduling &
progress in real-time
Executive Calendar
Ensured timely submission of service contracts and
Management
documentation
Cold Calling & Lead Generation
Maintained strict adherence to HIPAA guidelines and data
Inbox and CRM Management
privacy policies
(Salesforce, Podio, Zendesk)
Email Handling and Client
Claims Submission Specialist (Project-based)
Follow-up
PDR | Virginia, USA | July 2024 – July 2025
Task Management &
Administrative Support
Quality Assurance &
Performance Coaching
Reviewed insurance claims for accuracy and completeness.
Verified policy details and ensured claim validity.
Submitted claims in a timely manner following strict procedural
Customer Relationship
standards.
Management
Provided cold calling and email support for follow-ups and
Data Entry, Reports, and
inquiries.
Documentation
Microsoft Office & Google
Executive Assistant / Appointment Setter / SMM (Part-Time)
Workspace Tools
Mpower Enterprises | Brisbane, Australia | Dec 2023 – July 2024
Slack, Trello, ClickFunnels,
Sent business proposals via social media platforms.
Calendly, Zoom
Managed Airbnb property bookings and guest
communication.
Handled social media accounts and created marketing
content.
Coordinated and scheduled meetings, maintained calendars.
Tools
Executive Assistant / Appointment Setter
Emerge Solar | Colorado, USA | Jun 2023 – Jun 2025
Conducted cold calling to generate leads and set
Salesforce
appointments.
Google Workspace
Managed executive calendars and email inboxes.
Office 360
Scheduled meetings and coordinated logistics.
Conducted data entry and customer follow-ups.
Pepper by FB
Zendesk
TalkDesk
Quality Analyst
TaskUs Inc. | Cavite, Philippines | April 2019 – June 2023
Audited customer interactions for compliance, accuracy, and
SmrtPhone Dialer
service quality
Podio
Provided detailed feedback to agents and team leaders through
Zoom
coaching sessions
Calendly
Monitored data trends and delivered weekly reports to operations
managers
Canva
Facilitated calibration sessions and team huddles to improve
ClickFunnel
consistency
Slack
Contributed to the design and rollout of process improvement
Wisetrack
initiatives
Airbnb
Sales Associate II
Convergys Inc. | Makati City, Philippines | May 2015 – April 2019
Handled inbound and outbound sales calls for a U.S.-based
telecommunications account
Delivered product presentations and overcame objections to
close sales
Maintained a high customer satisfaction rating by resolving
issues efficiently
Consistently exceeded monthly sales targets and achieved
recognition for performance
Tracked sales in internal systems and updated customer
account details
Education
University of Perpetual Help System Dalta
Bachelor of Science Major in Marine
Transportation
