Jherwyn Borromeo

GENERAL VIRTUAL ASSISTANT PORTFOLIO 👋 HI, I’M JHERWYN BORROMEO YOUR RELIABLE VIRTUAL ASSISTANT FOR MORE EFFICIENT WORKFLOWS, EASIER DAYS, AND SUSTAINABLE SUCCESS. IMUS CITY, CAVITE, PHILIPPINES 📍 ABOUT ME I’M A RESULTS-ORIENTED VIRTUAL ASSISTANT WITH A PASSION FOR HELPING FOUNDERS, TEAMS, AND ENTREPRENEURS RUN LEANER AND SMARTER OPERATIONS. WITH A SHARP EYE FOR DETAIL AND A HEART FOR SERVICE, I TURN ADMINISTRATIVE CHAOS INTO CLARITY. I BRING OVER 7 YEARS OF EXPERIENCE SUPPORTING EXECUTIVES, MANAGING PROJECTS, CLOSING SALES, AND NAVIGATING CRMS—ALWAYS WITH A POSITIVE, CAN-DO ATTITUDE. CORE EXPERTISE COLD CALLING & SALES OUTREACH CALENDAR & INBOX MANAGEMENT CRM (SALESFORCE, PODIO) HIPAA & CLAIMS COMPLIANCE SOCIAL MEDIA CONTENT & MESSAGING EXECUTIVE-LEVEL SUPPORT INSURANCE DATA REVIEW & PROCESSING TECH SALES PRESENTATIONS TEAM COMMUNICATION & CLIENT HANDLING EXPERIENCE 🖥️ IT SALES ASSOCIATE II DRIT | WASHINGTON, USA JAN 2025 – MAY 2025 ACHIEVEMENTS & RESPONSIBILITIES: INITIATED OVER 100 SUCCESSFUL COLD CALL CAMPAIGNS TARGETING CPA FIRMS, CLINICS, AND SMBS, GENERATING QUALIFIED LEADS THAT CONVERTED INTO LONG-TERM ACCOUNTS PRESENTED CYBERSECURITY AND HIPAA-COMPLIANT IT PACKAGES THAT REDUCED CLIENT RISK EXPOSURE BY UP TO 40% STREAMLINED THE SALES PIPELINE BY IMPROVING CRM DATA ACCURACY, INCREASING CLOSE RATES BY 15% COLLABORATED WITH INTERNAL TECH EXPERTS TO TRANSLATE COMPLEX IT NEEDS INTO WINNING PROPOSALS MAINTAINED 100% DOCUMENTATION ACCURACY, CONTRIBUTING TO FASTER CONTRACT APPROVALS WHY I EXCELLED: MY NATURAL CURIOSITY ABOUT TECH MADE IT EASY TO EXPLAIN COMPLEX SOLUTIONS IN SIMPLE TERMS. I EXCELLED BECAUSE I LISTENED ACTIVELY, CUSTOMIZED EVERY PITCH, AND ENSURED CLIENTS FELT HEARD—NOT SOLD TO. CLAIMS SUBMISSION SPECIALIST PDR | VIRGINIA, USA JUL 2024 – JUN 2025 ACHIEVEMENTS & RESPONSIBILITIES: PROCESSED OVER 1,200 INSURANCE CLAIMS WITH A 98% FIRST-TIME APPROVAL RATE DECREASED CLAIM REJECTION TURNAROUND TIME BY IMPLEMENTING STANDARDIZED QUALITY CHECKS COMMUNICATED DIRECTLY WITH INSURANCE REPS AND CLIENTS TO ENSURE COMPLETE, TIMELY SUBMISSIONS LED FOLLOW-UP CAMPAIGNS THAT REDUCED UNPAID CLAIMS BY 20% OVER A 6MONTH PERIOD BECAME A GO-TO TEAM MEMBER FOR DIFFICULT CASE ESCALATIONS, PRAISED FOR ACCURACY AND DILIGENCE WHY I EXCELLED: I THRIVE ON STRUCTURE AND PRECISION—TWO THINGS THIS ROLE DEMANDS. I WENT ABOVE AND BEYOND BY UNDERSTANDING POLICY DETAILS INSIDE-OUT AND COMMUNICATING WITH EMPATHY DURING CLAIM DISPUTES. EXECUTIVE ASSISTANT / SOCIAL MEDIA MANAGER MPOWER ENTERPRISES | BRISBANE, AUSTRALIA DEC 2023 – JUL 2024 ACHIEVEMENTS & RESPONSIBILITIES: MANAGED AIRBNB BOOKINGS WITH A 5-STAR HOST RATING, IMPROVING GUEST COMMUNICATION RESPONSE TIME TO UNDER 1 HOUR CREATED AND SCHEDULED 60+ PIECES OF BRANDED CONTENT ACROSS INSTAGRAM AND FACEBOOK BUILT PROPOSAL TEMPLATES THAT SHORTENED RESPONSE TIME TO CLIENT INQUIRIES BY 40% HANDLED FOUNDER’S CALENDAR, INBOX, AND WEEKLY MEETINGS WITHOUT EVER MISSING A BEAT SUPPORTED LAUNCH OF A NEW PROPERTY CAMPAIGN THAT LED TO 2X BOOKING RATES WITHIN A MONTH WHY I EXCELLED: I'M EQUAL PARTS CREATIVE AND ORGANIZED. I KNEW HOW TO SWITCH FROM DESIGNING A POST TO COORDINATING A ZOOM CALL—WITHOUT LOSING FOCUS. CLIENTS TRUSTED ME BECAUSE I DELIVERED CONSISTENTLY AND COMMUNICATED CLEARLY. EXECUTIVE ASSISTANT / APPOINTMENT SETTER EMERGE SOLAR | COLORADO, USA JUN 2023 – JUN 2025 ACHIEVEMENTS & RESPONSIBILITIES: CONSISTENTLY BOOKED 20+ QUALIFIED APPOINTMENTS PER WEEK VIA STRATEGIC COLD CALLING AND FOLLOW-UPS MAINTAINED A 90%+ SHOW-UP RATE BY MANAGING CONFIRMATIONS, RESCHEDULES, AND CLIENT REMINDERS MANAGED THREE EXECUTIVES’ CALENDARS ACROSS TIME ZONES, ENSURING ZERO SCHEDULING CONFLICTS CREATED AN INTERNAL LEAD-TRACKING DASHBOARD IN EXCEL/PODIO THAT BOOSTED LEAD VISIBILITY RECOGNIZED FOR OUTSTANDING COMMUNICATION SKILLS BY SENIOR MANAGEMENT WHY I EXCELLED: I TAKE OWNERSHIP. I DON'T JUST BOOK APPOINTMENTS—I MAKE SURE EVERY STEP AFTER IS ALIGNED. MY RELIABILITY, STRONG FOLLOW-THROUGH, AND PROACTIVE MINDSET EARNED TRUST QUICKLY FROM LEADERSHIP. TASKUS INC. | CAVITE, PHILIPPINES APR 2019 – JUN 2023 ACHIEVEMENTS & RESPONSIBILITIES: AUDITED 5,000+ CUSTOMER SERVICE INTERACTIONS WITH A 98% ACCURACY RATE LED WEEKLY CALIBRATION SESSIONS THAT IMPROVED QA CONSISTENCY ACROSS DEPARTMENTS DEVELOPED COACHING TEMPLATES USED BY MULTIPLE TEAM LEADERS TO DRIVE PERFORMANCE CREATED DASHBOARDS FOR ERROR TREND ANALYSIS THAT HELPED REDUCE REPEAT ISSUES BY 30% TRAINED NEW QA ANALYSTS AND WAS PROMOTED TO LEAD COACHING SESSIONS COMPANY-WIDE WHY I EXCELLED: I CARE DEEPLY ABOUT QUALITY AND CLEAR COMMUNICATION. I WASN’T JUST POINTING OUT ERRORS—I HELPED AGENTS GROW. MY APPROACH WAS CONSTRUCTIVE, DATA-DRIVEN, AND ALWAYS ROOTED IN EMPATHY. SALES ASSOCIATE II CONVERGYS INC. | MAKATI CITY, PHILIPPINES MAY 2015 – APR 2019 ACHIEVEMENTS & RESPONSIBILITIES: ACHIEVED TOP PERFORMER STATUS FOR 8 CONSECUTIVE QUARTERS MAINTAINED AN AVERAGE SALES CONVERSION RATE OF 25% ON INBOUND AND OUTBOUND CALLS SUCCESSFULLY HANDLED ESCALATIONS WHILE UPSELLING SERVICE BUNDLES, INCREASING AVERAGE REVENUE PER USER CONTRIBUTED TO TEAM SALES TRAINING INITIATIVES THAT HELPED NEW HIRES RAMP UP 25% FASTER EARNED CONSISTENT RECOGNITION FOR CUSTOMER SATISFACTION AND PRODUCT KNOWLEDGE WHY I EXCELLED: SALES ISN’T ABOUT SCRIPTS—IT’S ABOUT CONNECTION. I SUCCEEDED BECAUSE I COULD ADAPT TO EACH CALLER’S MOOD AND NEED, OFFERING NOT JUST A PRODUCT, BUT A SOLUTION THAT FELT PERSONAL. TOOLS I USE CONFIDENTLY SALESFORCE GOOGLE WORKSPACE MICROSOFT OFFICE 360 ZENDESK TALKDESK SMRTPHONE PODIO CALENDLY ZOOM SLACK CANVA CLICKFUNNEL WISETRACK AIRBNB PEPPER BY FB LET’S CONNECT WHETHER YOU'RE AN ENTREPRENEUR WEARING TOO MANY HATS, OR A TEAM LEADER NEEDING RELIABLE REMOTE SUPPORT—I’M READY TO JUMP IN AND HELP. I BRING STRUCTURE, CLARITY, AND CALM TO THE CHAOS.