Jherico Louis Perez

JHERICO LOUIS B. PEREZ PROFESSIONAL SUMMARY Customer-focused professional with over 5 years of experience in customer service and travel support, including business travel consulting, hotel onboarding, and virtual assistance. Highly skilled in GDS and CRM tools, managing international clients, and delivering efficient, highquality customer experiences in fast-paced environments. WORK EXPERIENCE BTP Automation Customer Support Specialist / Hotel Onboarding Specialist 2023 – Present     Provide customer support for hotel automation solutions Handle hotel onboarding, system setup, and client coordination Assist clients with troubleshooting, platform navigation, and issue resolution Maintain accurate records using CRM and internal tools YNGEN Datacom Corp Business Travel Consultant 2022 – 2023     Managed hotel and flight bookings for corporate and international clients Utilized GDS tools to process reservations, changes, and cancellations Coordinated travel itineraries while ensuring cost efficiency and accuracy Delivered timely and professional customer support iQor Philippines T-Mobile Expert | 2021 – 2022    Assisted customers with billing inquiries, plan changes, and technical concerns Maintained high customer satisfaction through effective communication Handled high call volumes while meeting performance metrics WNS Global Solutions Senior Associate | 2021   Provided customer support services across multiple accounts Resolved customer issues efficiently while adhering to company policies Concentrix Sales Advisor I | 2019 – 2021  Handled inbound and outbound sales interactions   Promoted products and services while maintaining strong customer relationships Consistently met sales and quality targets EDUCATIONAL BACKGROUND Bachelor of Science in Customs Administration Emilio Aguinaldo College (2018 – 2019) Lyceum of the Philippines University (2015 – 2018) SKILLS           GDS & Travel Tools: Expedia, TravelFusion, Google Flights, Booking.com CRM Systems: HubSpot Hotel & flight bookings and itinerary management Google Workspace and Microsoft Office Excellent written and verbal communication skills in English Strong customer service, problem-solving, and critical-thinking abilities Calm, professional, and efficient under pressure Typing speed: 60 WPM Digitally savvy, detail-oriented, and highly organized Hard-working, goal-oriented, and eager to learn CHARACTER REFERENCES Carl Cristine Juban Team Manager – Concentrix Marydel Bolquerin Team Leader- Yngen Datacom Corp