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https://www.linkedin.com/in/JHERICO-DELACRUZ/
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#6 J.P Rizal St. Arty Subd., Karuhatan Valenzuela City, 1441
JHERICO D. DELA CRUZ
PROFILE & SKILLS
A skilled Senior Recruitment Coordinator and Talent Acquisition Partner with expertise in sourcing candidates,
conducting interviews, screening resumes, and endorsing top talent to hiring managers. I specialize in connecting the
right people with the right opportunities while managing interviews, streamlining hiring processes, and ensuring smooth
onboarding for companies across North America.
With a background in customer service, I bring exceptional communication and relationship-building skills, creating
positive experiences for candidates, hiring managers, and teams alike. Known for being proactive, reliable, and highly
organized, I thrive under pressure, meet tight deadlines, and mentor others to achieve success. My work is driven by a
passion for quality, efficiency, and fostering growth for organizations and individuals.
I aspire to succeed in a dynamic and challenging environment that offers opportunities for career growth. Through hard
work, perseverance, and dedication, I aim to make a meaningful impact in the recruitment field while helping businesses
build strong, capable teams.
Taleo | Salesforce | JJEDS | Workday | Microsoft Office | Tableau | Hired Score | Textio | LinkedIn | Indeed | Ring
Central | Zoom | Avaya (digital and softphones) | InComm Payments Software | Oracle RightNow Software |
Comarch Loyalty Management System | Concentrix Quick Connect Framework | NICE Workforce
Management | Red Box AR2 customer care database | Autodesk Sketchbook application |
Ibis Paint X application | CapCut Video Editor | English fluency (written and verbal) |
Tech savvy and attentive to details | Available to work any shift.
PROFESSIONAL EXPERIENCE
SENIOR RECRUITMENT COORDINATOR (Promotion)
COORDINATOR, RECRUITMENT ADMINISTRATION
Alexander Mann Solutions | Paseo de Roxas, Makati City, Philippines
February 2023-Present
February 2022-February 2023
At Alexander Mann Solutions, I work with teams dedicated to talent acquisition and management. We aim to
help organizations attract, engage, and retain the best talent worldwide. In my role, I conduct candidate interviews,
ensuring a seamless process from interview scheduling to contract signing. I collaborate closely with my colleagues
internally and externally, staying updated on industry trends and best practices to deliver exceptional results for our
clients. Kindly see below the two (2) clients I have served from 2022 up to the present:
SENIOR TALENT ACQUISITION PARTNER (Contractor)
November 2023-Present
Johnson and Johnson | Edison Ave, Parañaque City, Philippines (Hybrid)
• Provided administrative support to the North American region, focusing on recruitment and talent
acquisition.
• Collaborated with hiring managers, recruiters, and sourcers to ensure seamless communication and
efficient candidate flow.
• Coordinated and scheduled more than 10 interviews and job offer discussions using Microsoft outlook,
MS Teams, and ring central, ensuring a smooth and streamlined process for both candidates and hiring
teams.
• Conducted regular weekly audits of more than 200 job requisitions using Microsoft excel to ensure
accuracy, compliance, and alignment with organizational goals.
o Updated job requisitions in Tableau and ensured data completeness.
o Audited active and posted external requisitions, and auditing ageing requisitions, tallying all
requisitions including active and inactive (Draft).
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#6 J.P Rizal St. Arty Subd., Karuhatan Valenzuela City, 1441
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Checked updates for ageing requisitions and sent final audit findings to recruiters and
management.
o Monitored and updated audit findings upon recruiter confirmation.
Maintained high-level data integrity in recruitment systems, tracking and updating requisition status and
candidate information.
Conducted monthly audits of filled job requisitions to ensure accuracy and compliance.
Managed mass upload requests, submitting 10 or more requisition requests for inclusion in the Workday
system.
Built and maintained relationships with internal stakeholders, including hiring managers, onboarding
team, and team members, to facilitate effective communication and collaboration.
Recorded Minutes of Meetings (MOM) during daily team meetings.
Coordinated 10 or more candidate screenings, including background checks, I9 verification, medical,
and drug screening.
Assisted candidates in issues with their log-in credentials for I-9 verification.
Assigned 10 or more requisitions to recruiters in Taleo.
Rejected candidates in Taleo who failed the screening and interview process.
Joined an Indeed Virtual Fair, screened, and interviewed candidates.
Prepping of multiple requisitions in Taleo.
Completed comprehensive training on the recruitment and sourcing process, including:
o Conduct Recruitment Strategy Meetings (RSM) with hiring managers to discuss job
requirements and specifications.
o Prepare and post job requisitions in Taleo, ensuring accurate and timely job posting.
o Source and evaluate candidates through resume screening using Hired score and TALEO and
Talent Acquisition interview processes.
o Endorse candidate recommendations to hiring managers and facilitate review and interview
process.
o Manage candidate rejection and communication, ensuring timely updates and notifications.
o Conduct hiring manager interviews and share offer details with selected candidates.
o Track candidate information and set expectations for onboarding and employment.
o Initiate candidate offers in Taleo and generate Offer Record Work (ORW) in Salesforce,
ensuring compliance with organizational policies.
o Obtain approval from the hiring manager and +1 for the candidate offer and due diligence
process.
o Send offer letters to selected candidates and initiate the due diligence (DD) process.
o Monitor Due Diligence status and provide regular updates to hiring managers.
o Complete the due diligence timeline within 2 weeks.
o Send a "Clear for Hire" email to the hiring manager and candidate, confirming the start date
and employment details once cleared.
Completed 3-day Talent Acquisition North Star Training focused on navigating our new tool (Workday),
refining best practices, and enhancing our talent advisership skills.
SENIOR RECRUITING SPECIALIST (Indirect, Outsourced)
Citigroup | Tampa, Florida, United States (Remote)
February 2022-September 2023
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Communicates effectively and proactively with candidates, recruiters, and hiring managers about their
status and questions throughout the recruitment lifecycle, particularly regarding the progress of
interview scheduling.
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Ability to work well with others and is competent and skilled in all administrative duties.
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Responsible for updating the applicant tracking system as needed.
Schedules 30 or more interviews between candidates and Citi employees of all levels of seniority,
including travel arrangements as needed.
Ad hoc reports have been made as necessary.
Established and upheld strong working relationships with all parties, ensuring that they are informed of
all pertinent procedures and kept up to date.
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#6 J.P Rizal St. Arty Subd., Karuhatan Valenzuela City, 1441
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Day-to-day inquiries were handled, making sure they were resolved quickly and effectively and that
they were escalated as needed.
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Achieved the service levels outlined in the client agreement.
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Educated and mentored new recruitment coordinators.
Participated in the creation of the operation manuals and other process documentation, updating them
as necessary, and communicating this to the team.
Monitoring and reporting of daily volume tracker of the scheduling team.
ADVISOR I, CUSTOMER SERVICE (Onsite, Supporting Redbox US)
Concentrix Philippines, Inc. | Shaw Boulevard, Mandaluyong City
February 2019-January 2022
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Serves customers by providing service information and resolving product and service problems through calls
and chats.
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Attracts potential customers by answering product and service questions and suggesting information about
other products and services.
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Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the
problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment,
and following up to ensure resolution.
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Maintains financial accounts by processing customer adjustments.
Assisting clients in technical troubleshooting.
Handles 80-100 calls and 50-60 chats on average per day (with documentation for each transaction).
Taking calls from customers who are not satisfied with the representative he/she is speaking with.
Sending emails, escalations, and reports.
PRE-PROFESSIONAL EXPERIENCE
On the Job Training (Child Protection Center)
Valenzuela City Child Protection Center | Malinta, Valenzuela City
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Conducting an Intake Interview.
Facilitating and organizing an Intervention Program (Anger Management).
On the Job Training (Guidance Office)
Malinta National High School | Malinta, Valenzuela City
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December 2017-February 2018
August 2017-October 2017
Counselling Students.
Facilitating Group Dynamics.
Organizing Seminar.
On the Job Training (HR Department)
GOMECO Group of Companies | Malinta, Valenzuela City
July 2017-August 2017
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Updating the company's internal databases with new employee information, including contact details and
employment forms.
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Screen resumes and application forms.
Schedule and confirm interviews with candidates.
Helping HR Staff in Administering and interpreting psychological tests and coordinating new hires orientations.
Organization of applicant’s resumes and 201 Filing.
Routing for employee’s monthly attendance and employees’ clearance.
Introduction of newly hired interns.
Distributing pay slips.
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https://www.linkedin.com/in/JHERICO-DELACRUZ/
Work: +1 - | Personal: -
#6 J.P Rizal St. Arty Subd., Karuhatan Valenzuela City, 1441
EDUCATION
PAMANTASAN NG LUNGSOD NG VALENZUELA
(Tertiary)
Bachelor of Science in Psychology
Poblacion II, Malinta, Valenzuela City
June 2014 - April 2018
VALENZUELA NATIONAL HIGH SCHOOL
(Secondary)
4 A Fernando St., Marulas, Valenzuela City
June 2010 - April 2014
CHARACTER REFERENCES
Nicole Caadan
Alexander Mann Solutions
Senior Recruitment Coordinator
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Alexa B. Valencia
Concentrix CVG Philippines, Inc.
Team Leader, Operations
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Charles C. Amalingan
DepEd Division Office of Valenzuela
Guidance Coordinator
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