Jhericko Escobal

jhericko Escobal EXECUTIVE VIRTUAL ASSISTANT EXECUTIVE SUMMARY I am a highly talented and detail-oriented Virtual Assistant with a proven track record of providing exceptional support and ensuring timely project completion while maintaining strict confidentiality. I excel in fast-paced virtual environments, adhering to established procedures and practices to surpass customer expectations. My professional development includes training in Online Bookkeeping (Intuit Quickbooks Online), Amazon In-depth Masterclass, General Virtual Assistance Masterclass, and Facebook Ads & FB Marketing Masterclass. CONTACT ME AT - Paranaque City, Metro Manila, Philippines Additionally, I bring over seven years of experience as a former overseas Filipino worker (OFW), working with an International Company as an Administrator. My extensive background - includes managing multiple tasks proficiently and thriving under pressure. I possess broad industry knowledge, particularly in facilities management and contracting, gained https://www.linkedin.com/in/ jherickoescobal/ through my tenure in Dubai, UAE. Moreover, I am an expert in various essential tasks such as scheduling appointments, creating presentations, providing customer service, and travel management. My organizational skills are exceptional, and I am adept at updating databases, - problem-solving, planning, content writing, lead generation, billing, invoicing, and managing social media accounts. LINK TO PORTFOLIO Overall, I am a highly skilled and versatile Virtual Assistant with a strong work ethic, exceptional multitasking abilities, and a commitment to delivering outstanding results. https://myprofile.ph/jherickonalogescobal Let me work with you and make your business grow. Together, we will thrive and be successful! EXPERTISE Email Management Calendar Management Real Estate Transaction Project Management Data Entry Graphic Design (Canva) Word Processing Customer Service Content Management Appointment Setting Captions and Hashtags Listing Creation Time Management Social Media Posting Property Listing Research Organizational Skills Marketing Documentation Office Software Ads and Campaigns Lead Generation WORK EXPERIENCE TRAININGS ATTENDED Online Bookkeeping (Intuit Quickbooks Online) In-depth Masterclass By: Coach Fhey Rhaya | ProVA PH | March 2023 Amazon In-depth Masterclass By: Coach Ana Ramirez | ProVA PH | May 2022 General Virtual Assistance Masterclass EXECUTIVE VIRTUAL ASSISTANT | TRANSACTION COORDINATOR Natawate Real Estate - Singapore December 2022 - October 2023 (End of Contract) Coordinating and managing all aspects of real estate transactions, including tenancy agreements, purchase agreements, and other documents needed. Communicating with clients, and real estate agents to ensure all necessary information is obtained and shared. Facilitating the documents between parties, ensuring all necessary paperwork is signed and filed promptly. Maintaining accurate and up-to-date transaction files, including contracts, and amendments. Conducting property listing research and real estate trends to assist with pricing and marketing strategies. Preparing Canva Design for New Listings, Sold, and Testimonials. Managing and organizing real estate databases and ensuring accurate and up-to-date information. Managing PropNex submission. Preparing reports, documents, and other materials related to transactions. Providing administrative support to real estate agents, including scheduling appointments, arranging meetings, and handling WhatsApp inquiries. Staying up-to-date with changes in real estate laws and regulations to ensure compliance with all legal requirements. By: Coach Dhamielyn Sarno | ProVA PH | April 2022 EXECUTIVE VIRTUAL ASSISTANT Jharper Realty LLC - New York June 2022 - August 2022 (Project-Based Contract) Facebook Ads & FB Marketing Masterclass By: Coach Christian Faustino Lejit Online Virtual Assistance | March 2022 Primary duties include supervising VA staff, handling social media account (facebook and IG) email communication, coordination and scheduling of real estate buying and selling opportunities, and overall management of the leads. To communicate and work within our interdependent team. Calendar Management Tracking of priority emails Reach out to promising clients through emails To convince the customer to set up an appointment Lead generation Manage Social Media Create engaging multimedia content using Canva. Preparing real estate forms and documents. Managing a client database and preparing reports. Performing other duties as assigned. WORK EXPERIENCE INTERNSHIP EXECUTIVE VIRTUAL ASSISTANT Amazon Product Listing Internship Enything International Dec 2020 - April 2022 By: Coach Antoniette Ramirez Amazon A2Z | May 2022 Create engaging multimedia content using Canva. Oversee, plan and deliver content using scheduling tools such as Meta Business Suite, Canva. Stay up to date with latest social media best practices and technologies. Use social media marketing tools such as Buffer, Quillbot, Jasper. Responding to comments and messages on each of our accounts. Overseeing customer service provided via social media. Copywriter. Responsible for the creation and adaptation of written content. Responsible for running Facebook ads or boosting. Engage with customers and followers. Keep an eye on social media trends. ADMINISTRATOR Expo 2020 Dubai FARNEK SERVICES LLC August 2021 - November 2021 DUBAI, UNITED ARAB EMIRATES TOOLS Hubstaff Ring Central Onekey MLS Nowsite.Marketing Trello ChatGPT Monday.com Propnex Microsoft Teams Oracle Apollo IBM Maximo My LastPass Infor EAM Software Canva Postermywall Helium 10 Keepa Calendly Quillbot SmallSeotools.com Jasper.Ai Copy.Ai Google Workspace Microsoft Office (Word, Excel, Powerpoint) Communication (Skype, Zoom, Google Meeting) To provide coordination and support to the Communications department for day-to-day task execution both administrative and operational in nature. Receive all administration requests from the Communications department as well as external parties and action accordingly in line with Expo standards. Follow-up on all requests received internally and externally. Act as the foundation for the Department’s administrative support and coordination. Schedule and organize meetings, and events and maintain agendas. Duly execute administrative tasks and follow up on actions. Maintain proper documentation for easy retrieval for audit. Undertake any other administrative duties as assigned by the VP and Senior Management team. Providing administration support to the Pavilions and Exhibitions team. Answering incoming calls; taking messages and redirecting calls as required. Dealing with email inquiries. Diary management and arranging appointments, booking meeting rooms and conference facilities as well as managing the booking of facilities in some venues. Updating management roster in response to sickness, annual leave, and shift swaps. Administer any internal requests such as Vehicle Access Passes or staff accreditation requests and administer any vehicle movement requests through the Delivery Management System. General office management such as ordering stationery. Raise all finance system related items for assigned projects such Purchase Requests, Service Entry Sheets, etc. WORK EXPERIENCE ADMIN ASSISTANT IMDAAD LLC August 21 2019 - July 2021 DUBAI, UNITED ARAB EMIRATES Assist the Facilities Manager in all aspects of project implementation as needed. Support the Facilities Manager with external contacts as needed. Coordinate all Facilities activities, work direction, and support systems. Supervise and train facility employees and contractors as needed. Independently maintain and update administrative policies and processes. Set up, maintain, and organize department's central files, information, filing, and messages. Assist facilities staff in locating parts, supplies, and materials. Prepare billing for client (Material Billing, Variable Billing and Fixed Fees). Provide administrative support to the Facilities team. Manage the client system (EAM & MAXIMO), including receiving work request, assigning work orders, Coordinate to all Service request and PPM Appointment. Entering system data, and providing the overall system administration. Preparing Purchase Requisition, Material Requisition, Stationary, and Grocery. Handling Petty Cash Preparing Daily attendance and Overtime. Preparing Monthly Report (FMMR, Breached Report & KPI scorecard) Manage all outside contractors in support of the Facilities Department, including maintaining records and contracts, coordinating project activities, and providing scheduling support. ADMIN COORDINATOR SICIS ME July 8 2018 - July 2019 DUBAI, UNITED ARAB EMIRATES Prepare quotation, delivery order and invoice from different contractors, designers, fit out companies and consultant. Monitor and follow up on outstanding Sales quotation. Conduct site visit and prepare site report. Executes the specific inspections on materials, equipment and construction/installation activities on site. Assuring that the work is performed as required by the contract and meets or exceeds the required qualities. Assuring the acceptable quality of materials, processes, and workmanship in the project work. Check all materials and equipment as delivered on site and ensure its compliance with approved materials and specification. Create, Manage, assist and organize calendar for the Managing Director and Projects Executive. Schedule and coordinate meetings, appointments, and travel arrangements. Prepare meeting minutes. Be actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process. Daily maintaining files, record and manage Correspondence. Answering and managing incoming calls and correspondence (e-mail, letters, packages etc.). Meet and greet clients. Research as assigned. Organizing events and conferences. Reminding the manager/executive of important tasks and deadlines. Distribute incoming mail. Prepare presentations, spreadsheets and reports. Track stocks of office supplies and place orders when necessary. Assist colleagues whenever necessary. WORK EXPERIENCE RELATIONSHIP OFFICER Commercial Bank International March 2016 - December 2017 DUBAI, UNITED ARAB EMIRATES Provide exceptional quality service to new and existing Premium clients relationships by providing them with the full suite of financial products & services based on their needs. Maximize profitability and create client ownership by providing the highest level of customer service through continuous proactive sales calls & visits to existing and new clients. Develop an action plan to broaden the existing client relationship by to acquiring new client relationships as well as new TMLs. Achieve sales targets in line with best practice standards of services and acting as a “Trusted Advisor” to the Premium clients. Update all clients’ files and ensure that all documents related to client are available in order to comply to KYC and AML Regulations. Identify and acquire new Premium clients to achieve “New To Bank” targets as well as cross sell targets.. Retain Client ownership (strong knowledge of client account, transactions and all issues related to client) Identify potential customers through databases, cold calling, follow up leads and telephone/personal contacts etc. To sell Personal finance products to the specified target customers/segments and meet monthly sales targets. To ensure that prospects are clearly communicated about the bank charges/terms and conditions. To ensure “Know Your Customer” requirements as prescribed by the bank are duly adhered to all the legal and compliance guidelines provided by the bank are adhered to. Data confidentiality and secrecy norms of the bank are adhered to. To ensure that no customer application is misplaced and is kept in safe custody. To ensure that I do the documents original sighting as laid out in the original sighting guidelines of the KYC policy of the bank. RELATIONSHIP OFFICER Commercial Bank of Dubai August 2015 - December 2015 DUBAI, UNITED ARAB EMIRATES Responsible for selling personal loans by finding new sales opportunities. Achieving sales targets through direct selling as agreed with the Sales Manager. Conducting promotional activities, group meetings and roadshows to achieve budgeted sales volumes Briefing customers on the documentation, application, and approval process Managing achievements of sales objectives by setting sales targets Meet with loan applicants to identify their needs and collect information for loan applications Submit loan applications in a timely manner Respond to applicants' questions and resolve any loan-related issues. Operate in compliance with laws and regulations. Leverage sales tools and resources to identify new sales leads and nurture prospect relationships Collaborate with Sales Leaders WORK EXPERIENCE RELATIONSHIP OFFICER Citibank Dubai October 2014 - April 2015 DUBAI, UNITED ARAB EMIRATES Sales Achieve sales targets for loans, FDs, credit cards and salary accounts as per branch business objectives Sales opportunities Maximize opportunities to sell additional products and services to the existing CustomersMarketing bank’s products and services through direct and cross selling to achieve branch goals and increase customer base and revenue Providing professional, and high-quality service that meet customers’ requirements and exceeds their expectations Identify customer needs and fulfilling it with proper bank’s products or services Handle customers’ requests/inquiries related to their accounts , products & services in a professional manner & serving all customers regardless of segment up to the level of their full satisfaction- Identify and source new customers for the products ( Credit Card & Personal Loan) Explain the customers the features and benefit of the products. Collect verify and submit the documents needed Plan and achieve monthly targets Priority customers Maintain strong relationships with priority customers and refer sales opportunities to Premium Banking team Customer service Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints Complaints Resolve issues and complaints from customers; escalate issue when outside authority. EDUCATIONAL SUMMARY Olivarez College Bachelor of Science in Hotel and Restaurant Management Batch 2009 Academic Scholarship Academic Achievement Awardee REFERENCE Dhamielyn A. Sarno, MIT - Project Manager Pro VA Ph-Philippines Antoniette Ramirez - Amazon Store Management Amazon A2Z-Philippines Beverly Guillermo - Contract General Admin IMDAAD LLC Dubai, United Arab Emirates