Jheni Tingzon

 JENNYLYN CORNELIO TINGZON Permanent Address: Doña Aurora St., Phase 1, Brgy. Sto. Niño Tugbok Dist., Davao City Contact Information:- Working Experience: TIMEWARNER CABLE BUSINESS CLASS January 2014 – April 2017 Tier II Technical support JP Laurel Ave, Abreeza Mall, Davao City SUTHERLAND GLOBAL SERVICES November 2011 – June2013 MEDIACOM Premium Support Quirino, Emilio Jacinto Extension, Davao City JETStart Home-based Online English TeachingApril 2011 – September 2011 Office: Ecoland Subdivision, Davao City SUPERVISORY EMPLOYEES OF NATIONAL May 16, 2008 – March 2011 GRID CORPORATION ORGANIZATION(SENGCO) OFFICE ADMINISTRATION STAFF New Loon Substation, Mintal, Davao City PEOPLE SUPPORT – CEBU: Sep 17, 2007 – Apr 17, 2008 JP Morgan Chase Bank – FRAUD INBOUND ANALYST Skyrise 1, Lahug, Cebu City SYKES ASIA Inc., - MAKATI: May 8, 2006 – October 28, 2006 CUSTOMER FINANCIAL SERVICE REPRESENTATIVE Burgaundy Corporate Tower 252 Se. Gil Puyat Ave., Makati City 1200 Educational Background: LevelSchoolAddressYear Graduated ElementaryHoly Cross of Mintal Mintal Davao City 1998 SecondaryHoly Cross of MintalMintal Davao City2002 CollegeUniversity of MindanaoMatina, Davao City2006 Course:Bachelor of Arts in English Language Personal Background: Date of Birth:June 28, 1985 Age:31 years old Status:Single Citizenship:Filipina Religion:Catholic Employment History 1. TIMEWARNER CABLE BUSINESS CLASS January 2014 - April 2017 Position Title (Level) : Tier III technical support Specialization : Business Class technical support Work Descriptions : Provide excellent technical support for Internet, Video/Cable TV, Phone. Email and Wifi-HotSpot for Businesses in the United States 2. SUTHERLAND GLOBAL SERVICES November 2011 – June2013 Position Title : Premium Technical Support Specialization: Out-of-Scope Tech support Work Descriptions: Provide pc troubleshooting and networking, and assist residential customers on software installation 3. JETStart Home-based Online English Teaching Work Description: Teaching ESL to Japanese Students 4. SUPERVISORY EMPLOYEES OF NATIONAL GRID CORPORATION ORGANIZATION(SENGCO) May 2008 – March 2011 Position Title : Office Admin Staff Specialization : Clerical/Administrative Support Industry : Human Resources Management / Consulting Work Description : SENGCO (MINTREA) *Employees Support for First-Hand information about salaries, settlements and wages, hotels and flights reservation >Input minutes of the meeting, compute monthly dues and financial assistance benefits. >Print and disseminate valuable information for employees benefit. >Keep relevant information of the organization and keep members data.   5. People Support - Cebu Sep 2007 - Apr 2008 Position Title (Level) : Fraud Inbound Analyst Specialization : Banking/Financial Services Industry : Call Center / IT-Enabled Services / BPO Work Description : People Support: 1. Fraud Inbound Specialist A service security support for credit card accountholders by phone. 2. Support customers about their fraud cases. 3. Provide customers with valuable information about their credit card account   6. Sykes Asia Inc. - Makati City May 2006 - Nov 2006 Position Title (Level) : Customer Service Representative Specialization : Customer Service Industry : Banking / Financial Services/ Call Center Work Description : Sykes Asia 1. Customer Service Representative Customer Support for financial and credit card accounts. 2. Act as frontline agents to answer queries from cardholders on their bank statements.