Jhela Micah Gajardo

Jhela Micah Gajardo

$25/hr
Technical and Customer Service Representative
Reply rate:
33.33%
Availability:
Part-time (20 hrs/wk)
Location:
Angono, Manila, Philippines
Experience:
5 years
WORK EXPERIENCE PROFESSIONAL ACADEMIC REVIEW CENTER (October 5, 2022 – June 7, 2023) Marketing Associate and Academic Support We highly promote and endorse Professional Academic Review Center to every universities and colleges, with heartedly giving our best and passion in having a partnership with the schools, president, deans and students. National Lecturer I teach aspiring professionals to ease, pass and Top the Licensure Examination for Teachers. Delivers quality preparations and facilitate effective learning collaboration with highly-competent academic partners to produce globally competitive licensed professionals. TASKUS- LIZARDBEAR TASKING INC. (March 17, 2021 - January 3, 2023) Content Moderator Responsible for reviewing content and help the platforms uphold their Trust and Safety programs and ultimately, provide real-time protection for their user base. Our efforts are focused on removing inappropriate and harmful content before it reaches users. Achievements: Top Performer August 2021 Top Reviewer August 2021 TELEPERFORMANCE (September 11, 2018 to March 2021) AT&T Wireless Advanced Technical Support Representative We assess the customer's needs and coordinate with them to resolve any account inquiries. We provide troubleshooting and technical assistance to products or services for the customers. AT&T ATS Chat Support ·SME/Nesting Ambassador 2019 Achievements: Awarded as TS&R champion AT&T ATS Voice Representative Achievements: Awarded as Top 1 agent INTERNATIONAL CHRISTIAN MUSIC CONSERVATORY (January 8, 2018 – August 11, 2018) English Teacher We help, tutor and teach Korean students camping for summer. We help them to know basic English in terms of Writing and Communication skills. We provide assessments to check their knowledge and skills before they graduate. DOVE AND BELLS Wedding coordinator at Leblanc Hotel and Resort (On call). We take over the management of the wedding day timeline, coordinate the wedding vendors and guest list on the big day, and problemsolve any issues that arrive. JOLLIBEE FOOD CORP. (September 2015 - July 2017) - Service Crew - Party Host MCDONALD'S VICTORY PARK AND SHOP (September 2014 - August 2015) Service all around crew and Crew Trainer. Achievements: Best in Counter 2015 (Passed the Mystery Shopper Audit) CHARACTER REFERENCES Ceejay M. Del Mundo- Escalation Specialist Tier 1 Stealth Monitoring I hereby declare that all the details provided above are true to the best of my knowledge.
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