Jheanelle Alcantara Josue

JHEANELLE A. JOSUE --Business Bay, Dubai UAE https://www.linkedin.com/in/jheanelle-josue-3464a8b7 I'm a highly motivated and organized individual with impeccable communication skills, with proven expertise in Customer Relations, Administration, clerical duties, and easy adaptability to the situation. I’m able to work under pressure and collaborate with a team with good analytical ability and have special interest in learning new skills. WORK EXPERIENCE Driven Properties LLC Executive Assistant Business bay, Dubai Oct 2023 - Present • Email Management: Effectively monitor and manage email correspondence, ensuring timely responses and prioritizing important messages. • Schedule Coordination: Take charge of organizing and managing schedules, including appointments, meetings, and events, to optimize time and resources. • Lead Qualification and Assistance: Actively participate in the qualification process for leads, providing valuable support to enhance the efficiency of lead management procedures • Appointment Booking: Facilitate seamless appointment booking processes, ensuring all necessary arrangements are made to enhance productivity and streamline operations Driven Holiday Homes Rentals Business bay, Dubai Admin Coordinator Mar 2020 - Oct 2023 • Daily Booking Forecast Updates: Provided timely updates to management regarding daily booking forecasts, ensuring accurate and up-to-date information for effective decision-making. • Owner Communication: Regularly communicated booking reports to apartment owners, keeping them informed about reservations received for their respective properties. • Building Management Coordination: Facilitated seamless communication with building management and security teams, ensuring coordination for cleaning and maintenance team visits. • Guest Access Coordination: Managed the process of securing access for guests, liaising with security to ensure a smooth and secure entry to apartments. Driven Holiday Homes Rentals Business bay, Dubai Assistant Operations Manager Oct 2017 - Mar 2020 • Guest Operations Management: Oversaw daily operations related to guest arrivals and departures, ensuring a seamless and positive experience for all guests. • Scheduling and Coordination: Developed and maintained efficient schedules for daily cleaning and maintenance tasks, optimizing resource utilization and maintaining high standards of property upkeep. • Expense Reporting: Compiled and submitted detailed expense reports to management, providing insights and transparency into operational costs. • Procurement and Inventory Management: Responsible for purchasing and managing stocks essential for apartment functionality, ensuring a well-stocked and well-maintained environment for guests Driven Holiday Homes Rentals Business bay, Dubai Receptionist/Admin Jul 2017 - Oct 2017 • Answering Phones: Manage incoming calls and direct them to the appropriate person or department. Provide basic information about the company's services. • Managing Mail and Emails: Sort and distribute mail. Respond to or forward emails related to inquiries or general information. • Data Entry: Input and update property listings and client information in databases. Maintain accurate and organized records. • Assisting with Administrative Tasks: Support team with administrative tasks, such as preparing documents and contracts. Assist in creating and organizing marketing materials. Food and Beverage Department Muntinlupa, Philippines “The Nest dining in the sky” Vivere Hotel and Resorts Outlet Receptionist Feb 2016 - Apr 2017 • Greetings and Welcoming Guests. Reservations and Seating Handling. Inquiries Order Taking and POS System. Coordinating with Kitchen Staff. • Billing and Payment Processing. Customer Assistance. Menu and Specials Knowledge. Maintaining Reservation System. • Assisting with Special Events. Maintaining Cleanliness. Upselling and Promotions. Shift Handover Vivere Hotel and Resorts Muntinlupa, Philippines On-Call Banquet Receptionist/Waitress Oct 2014 - Feb 2016 • Guest Greeting and Registration. Event Coordination. Reservations and RSVPs. Handling Special Requests. Working with the Banquet Coordinator. • Adhering to Service Standards. Setup and Breakdown. Handling Payments EDUCATION Laguna Northwestern College San Antonio, San Pedro, Laguna Associate in Hotel and Restaurant Management -) SKILLS Microsoft Office Calendar Management Strong interpersonal skills Administrative support Detail-oriented REFERENCE JANICE CERA Client Relationship Manager- - Kris Bernal HR Manager- -