Jhanea Ward

Jhanea Ward - Customer Service Reprsenatative Kingston, Jamaica Young professional with a passion for delivering great customer service WORK EXPERIENCE SKILLS Customer Service Representative Sutherland Global Services – Consultant Research Teamwork and Communication 2014 – Present Jamaica Sutherland Global Services is a global BPO and technology-enabled services company offering an integrated set of back-office and customer facing front-office services that support the entire customer lifecycle. Reporting Achievements/Tasks Customer Service Troubleshooting issues customers have brought to my attention in an attempt to solve and complete a sale via phone, chat and emails Providing customers with general information with regards to policies, products and services that are offered Assist customers through the customer journey all the way through to making a purchase Processing returns on purchases made in error Critical Thinking Problem Solving Leadership Creativity MicrosoftWord Microsoft Excel Power BI Visualization CERTIFICATES Digital Marketing Completed course in how to migrate and function in a Digital Environment Deescalate irate customers in an effort to build rapport and encourage brand loyaly Contact: Diane Haslam (Team Manager) - Loans Intern Accountant General’s Department 2013 – 014 Jamaica The Accountant General’s Department (AGD) is an operational Department within the Ministry of Finance & Planning and is charged with facilitating and reporting of the flow of funds within the public sector. Achievements/Tasks Reconciled accounts of persons who had outstanding balancing on loans Implemented a more efficient system of filing and aided in the processes of digitizing receipts and journals Entered data into the accounting system and ensured that entries were accurate Contact: Peta-Gaye Anderson - Social Sciences (Economics) University of The West Indies Second Class Honours (Upper Division) Courses Econometrics Micro/Macroeconomics Sutherland Global Services (2014 – Present) Customer Service Representative Accountant General's Department (2013 – 06/2014) LANGUAGES English INTERESTS Fishing Economics Outdoor activities Entrepreneurship Telecommunications EDUCATION 09/2012 – 08/2017 ORGANIZATIONS Calculus Linear Programming Gaming Data science Money Customer Service