Jezzerell Phala

Jezzerell Phala CAREER OBJECTIVE As an experienced Customer Service Representative, Recruitment Specialist and Appointment setter with a background in managing customer accounts and resolving issues, I am well-equipped to provide exceptional service to clients while maintaining a professional and personable demeanor. My strong communication skills, attention to detail, and ability to adapt to changing situations make me an ideal candidate for any organization looking to improve their customer service experience. PROFESSIONAL EXPERIENCE Cleaning in Motion (CIM) Cold Caller and Appointment Setter February 2025 - January 2026 Communication: with High-volume Outbound Dialing, Professional Email Correspondence. CRM & Scheduling: Google Calendar, Calendly, AppFolio (or any specific booking forms used). Data Management: Advanced Google Sheets, Microsoft Excel (Pivot Tables, Data Tracking). Callmax Solutions Recruitment Specialist January 2023 - February 2025 Streamlined the hiring process by pre-qualifying applicants through rigorous resume reviews and preliminary interviews. Managed the recruitment calendar, ensuring a seamless handoff of vetted candidates to on-site managers for final evaluation. Dec 2021 - September 2022 Concentrix Sales Chat Support & Customer Service Representative Provides options on how they can save money on their bill and be able to still purchase their desired phone and plans. Sykes Asia Feb 2020 - Oct 2021 Customer Service Representative Resolving business owner concerns and processing requests for their Telco Business Account based in the U.S EDUCATIONAL ATTAINMENT Computer Literacy and Basic Programming Graduate AMA Computer Learning Center S.Y-