Jezzerell Phala
CAREER OBJECTIVE
As an experienced Customer Service Representative, Recruitment Specialist and Appointment setter with a
background in managing customer accounts and resolving issues, I am well-equipped to provide
exceptional service to clients while maintaining a professional and personable demeanor. My strong
communication skills, attention to detail, and ability to adapt to changing situations make me an ideal
candidate for any organization looking to improve their customer service experience.
PROFESSIONAL EXPERIENCE
Cleaning in Motion (CIM)
Cold Caller and Appointment Setter
February 2025 - January 2026
Communication: with High-volume Outbound Dialing, Professional Email Correspondence.
CRM & Scheduling: Google Calendar, Calendly, AppFolio (or any specific booking forms used).
Data Management: Advanced Google Sheets, Microsoft Excel (Pivot Tables, Data Tracking).
Callmax Solutions
Recruitment Specialist
January 2023 - February 2025
Streamlined the hiring process by pre-qualifying applicants through rigorous resume reviews and
preliminary interviews.
Managed the recruitment calendar, ensuring a seamless handoff of vetted candidates to on-site
managers for final evaluation.
Dec 2021 - September 2022
Concentrix
Sales Chat Support & Customer Service Representative
Provides options on how they can save money on their bill and be able to still purchase their desired
phone and plans.
Sykes Asia
Feb 2020 - Oct 2021
Customer Service Representative
Resolving business owner concerns and processing requests for their Telco Business Account based in
the U.S
EDUCATIONAL ATTAINMENT
Computer Literacy and Basic Programming Graduate
AMA Computer Learning Center
S.Y-