Jezzel Tulabot

JEZZEL TULABOT SUMMARY Operations & Business Support Virtual Assistant with over five years of experience supporting corporate and remote teams through efficient coordination, reporting, vendor support, and professional communication. Strong background in vendor services, data reporting, project coordination, and customer support. Highly organized, detail-oriented, and reliable in a remote work setup, with a proven ability to manage multiple operational tasks while maintaining accuracy, compliance, and followthrough. WORK EXPERIENCE Senior Analyst - Jaggaer | JLL Business Services Jul 2022 - Present Supported business operations through vendor onboarding, account transitions, and compliance coordination Managed shared inboxes and daily email communications with vendors and internal stakeholders Created and maintained Excel-based reports and analytics for vendor performance and spend tracking Ensured contract and compliance alignment, contributing to improved vendor spend compliance Streamlined mailbox processes, reducing response times and improving operational efficiency Led client meetings and follow-ups to address queries and align on next steps Analyst – Vendor Services | JLL Business Services Aug 2019 – Jul 2022 Processed and reconciled high volumes of invoices, ensuring accuracy and timely payment Managed invoice exceptions and coordinated resolutions with vendors and internal teams Handled mailbox communications related to billing, payments, and vendor inquiries Supported invoice clean-up initiatives that reduced overdue invoices Maintained accurate records and documentation for tracking and reporting purposes Assistant Project Coordinator | InvesTechs Dec 2023 – Jun 2024 Coordinated client and internal communications through email and messaging platforms Tracked project progress, updated status reports, and flagged potential issues Documented tasks, updates, and timelines using Slack and ClickUp Assisted with scheduling, documentation, and project file organization Customer Service Representative| Salmat, Amaysim & Teleperformance Jan 2016 – Jun 2019 Delivered consistent customer support with a strong focus on issue resolution Maintained accurate documentation of customer interactions Supported onboarding and training of new team members Collaborated with teams to improve performance and service quality ADDITIONAL INFORMATION Core Competencies: Project Coordination | Vendor Management | Client Relationship Management | Invoice Processing | Contract Management | Compliance Management Technical Skills: Excel (Advanced) | MS Office | GSuite | JD Edwards | Corrigo | Jaggaer | CAAPS | Slack | ClickUp Soft Skills: Communication | Problem Solving | Attention to Detail | Customer Service | Team Collaboration | Adaptability | Organizational Skills Awards/Activities: JLL Business Services Q1 2024: Stakeholder Delight Award – Recognized for exceeding client expectations in project deliverables. Q1 2024: Collaboration Champion Award – Led a cross-functional team that improved project efficiency by 20%. Q4 2023: Above and Beyond Award – Acknowledged for exceptional dedication and initiative in vendor services. CHARACTER REFERENCE Available upon request EDUCATION Bachelor of Science in Business Management Taguig City University Jun 2011 - May 2016