JEZZABEL THOMAS
592 turquoise street, Palmera Hills 2, Taytay Rizal 1920 | - |--
SUMMARY
To invest enough time and effort in completing the assigned tasks. To work hard and comply with the needed
work standards of the company. Self-motivated with exceptional communication and computer capabilities.
Excellent communicator with 5 years in a demanding call center environment as a Customer Service
Representative/Technical Support Representative/Retention Specialist.
SKILLS
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Customer service expert
Exceptional communication skills
MS Windows proficient
Multi-line phone talent
Credit card processing
Strategic sales knowledge
Managing emails
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Team Player
Positive Customer Experiences
Energetic Work Attitude
Dedicated Representative
Fast learner
Analytical and critical thinker
Skilled multi-tasker
WORK HISTORY
April 2015 – March 2017
Retention Specialist | Hewlett-Packard Enterprises | Two World Square Upper Mckinley Hills Taguig City
Assist customers about product inquiry, processing orders, billing, tracking of order delivery, especially
on providing all available options and benefits to keep their accounts active.
Answered an average of 60 calls per day by addressing customer inquiries, solving problems and
providing new product information.
Described product to customers and accurately explained details and care of merchandise.
Provided an elevated customer experience to generate a loyal client.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and
resolving problems on the spot.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly
and efficiently.
Built long-term customer relationships and advised customers on purchases and promotions.
Directed calls to appropriate individuals and departments.
Routinely answered customer questions regarding merchandise and pricing.
Asked open-ended questions to assess customer needs.
Set up and explained new membership contracts.
Recommended alternative items if product was out of stock.
January 2012 – March 2015
Customer Service Representative/Technical Support Representative | Startek | Frontera Verde Pasig City
Resolved customer issues in a clear, courteous and straightforward manner.
Demonstrated professionalism and courtesy with customers at all times.
Identified and solved technical issues with a variety of diagnostic tools.
Created cases and claims for damaged, lost or displaced packages.
Resolved problems with malfunctioning products.
Followed up with clients to ensure optimal customer satisfaction.
Conducted research to address customer concerns.
Activated accounts for clients interested in new services.
Assist customers with billing and account management concerns.
May 2010 – December 2011
Laboratory Assistant | NECO Philippines | Sta. Cruz Manila
Perform laboratory test in electroplating solutions.
Also conduct a site visit and technical assistance at client's industrial plant.).
Recorded test results using a variety of chemistry-specific software programs.
Input data and print for analysis reports.
Manage emails for my superior.
Conducted quality control tests and directed test procedures.
Organized lab test solutions, compounds and reagents.
Routinely calibrated scales to minimize leakage due to calibration errors.
Interpreted test results and developed nonstandard tests.
Ordered chemicals for analysis and prepared reagents for analysis.
EDUCATION
April 2010
Bachelor of Science : Chemistry
Bicol University, College of Science Legazpi City | Legazpi City
March 2006
High School Diploma
Sorsogon National High School | Sorsogon City
March 2002
Elementary School Diploma
Sorsogon Pilot Elementary School | Sorsogon City
