Jezza Mae Tremotsa

JEZZA MAE TREMOTSA 𝐍𝐞𝐞𝐝 𝐚𝐧 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭 𝐭𝐡𝐚𝐭 𝐜𝐚𝐧 𝐡𝐢𝐭 𝐭𝐡𝐞 𝐠𝐫𝐨𝐮𝐧𝐝 𝐫𝐮𝐧𝐧𝐢𝐧𝐠? 🔎 The Virtual Assistant you've been looking for ✨ 5+ years of Virtual Assistant Experience 🎓 Bachelor’s Degree- BS Accountancy ❤ Has a BIG Heart for your success WORK EXPERIENCE CONTACT-Cagayan de Oro City, Philippines EXPERTISE Administrative Support Social Media Management Social Media Strategist Email Management Payroll Customer Support Accounting EXECUTIVE ASSISTANT AND SOCIAL MEDIA MANAGEMENT KROWNED KRYSTALS Email Management Manage Meta Business Suite Manage Inventory Manage Shopify Store Manage Gorgias App Create Content Planning Manage 3rd-party fulfillment center Organize SOP’s App Integration Record Customer Complaints Manage Reshipping and Refunds Manage Back-end Files Manage Social Media Platforms Communicate with Team members Research Track Shipment Maintain Social platforms and operation system Customer Support Suggest Ideas to the CEO Graphic and Content Design App Integration-Shopify SOFT SKILLS Flexible & Adaptable Fast Learner Excellent Communication Skills Organized Professional Attention to Detail EXECUTIVE- ACCOUNTING ASSISTANT PARASOL TREE HOLDINGS LLC Organize company files Track Bank Statements Organized Meetings Assist Team members Manage Payroll Research Manage company calendar Record Daily Expenses & Billings Monitor Rental Software Monitor Utilities Monthly Reporting Meeting all the deadlines Time Management Skills Confidential document control PROJECT-BASED VIRTUAL ASSISTANT Customer Relations TLC NURSING ASSOCIATES, INC. Pro-active and self-motivated Work well under pressure Critical problem-solving skills Tech Savvy Data Entry & Chat Support Update Candidate's Information & Profession Upload Candidate's Resume Respond to Customer Inquiries TOOLS THAT I HAVE BEEN USING ADMINISTRATIVE ASSISTANT ANDAS WELLNESS LLC FT. UFIT Shopify Google Workspace Organize all filings, Maintain all communication Email Management & handling Assist Recruitment, Onboarding, and Website Maintain all back office software Manage Payroll and Timeclock Research Tracking systems Create Marketing material and Company calendar Maintain Social platforms and operation system Create and manage the coach's Schedule Monitor the company manager and the team Reach out to website customer service Answer Phone calls Meeting all the deadlines Meta Business Suite Gorgias Notion Finale Inventory Saltbox (Shiphero) Parsel.app Quickbooks Online ERP Software Asana Google workspace DocuSign ACCOUNTING-DISBURSEMENT OFFICER (4 YEARS) Ooma DMC Slack Canva Buildium Software Discord TRAININGS & CERTIFICATION Administrative Professional Foundations Attract and Engage Customers with Digital Marketing Foundations of Digital Marketing and Ecommerce Foundations of Project Management Gorgias- Shopify Basic Agent Gorgias- Shopify Admin Power User Gorgias- Shopify Lead Agent Gorgias- Shopify Support Agent Xero Job Costing Advanced Lead Generation Learning Airtable What is Graphic Design Advanced Bookkeeping Techniques Managed the Company Finances using Online QuickBooks Uses ERP Software Record and disburse Payroll and Remittances Process billing transactions Replenished Petty Cash Customized detailed reports from Quickbooks Process Rental payments and Agency Shares Record Depreciation and Amortization Monitor Cash Advance and Cash Bond of Employees Checked Purchased Requisition, Purchase Oder, Receiving Report, Sales Invoice, and Delivery receipts Provide clerical and administrative support Alleviate financial discrepancies by reviewing accounting records Reported Financial data and updated financial reports in Ledgers and Journals Make adjustments to Entries Prepare Monthly account summaries and reports PART-TIME DATA ENTRY SPORT SUPPLEMENT STORE Managed Facebook Accounts Managed Facebook Page and Ads Campaign Managed Customer Payments Managed Emails Monitor Product Sales Update Shipping Details Respond to Customer Inquiry CSR-FINANCIAL VERTICAL DEPARTMENT (6 MONTHS) AZPIRED, INC. EDUCATION Pilgrim Chistian College - Bachelor of Science in Accountancy PHINMA- Cagayan de Oro College - Bachelor of Science in Accountancy REFERENCE GISELL FAITH BILLONES JOMARIE BUCONG -- - - Manage inbound and outbound calls Generate sales leads Recommend potential products or services to management by collecting customer information and analyzing customer needs Identify and assess customers' needs to achieve satisfaction Provide accurate, valid, and complete information by using the right methods/tools Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution Take payment information and other pertinent information such as addresses and phone numbers Work with customerservice manager to ensure proper customer service is being delivered Isaiah 60:22