General Virtual Assistant / Lead
Generation Specialist/ E- Commerce /
Customer Service & Retention Specialist
Nationality: Filipino
Date of Birth: December 18, 1991
SUMMARY
JEZREEL NAVARRO
Phone: -
Email:-Location: 1930 Rizal Philippines
SKILLS
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Amazon Store Management
Customer Service
Communication Skills
Cold Calling Creativity
Lead Generation
Leadership
Product Research
Time Management
Travel Management
Google Forms
Adaptability
Apointment Setting
Ability to work with a team and
Independently
LANGUAGES
LANGUAGES
LANGUAGES
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ENGLISH
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TAGALOG
HOBBIES
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Travel
Sports
Reading
Singing
My mission is to lead my clients to reach their desired long term
goals and generate a team or an individual contributor who can
provide the highest profitable sales and customer service to my
client’s E-commerce business platforms and other forms of
profitable business to drive positive and sustainable cash flow for
the company’s delighted customers.
EMPLOYMENT HISTORY
LEAD GENERATION SPECIALIST / APPOINTMENT SETTER
Valoroo Company
(January 2023 - March 2024)
• Research and target potential clients, generate leads, and
nurture relationships with prospects.
Initiate an outbound call to every leads that was extracted and
interacts for the purpose of the business.
Building rapport for the better connection to the target leads.
CUSTOMER RETENTION SPECIALIST
Great Virtual Works Company
(June 2022 - December 2022)
Retaining customers to their subscription account.
CUSTOMER SERVICE SPECIALIST
Concentrix Company
(2020 – 2022)
• Manage inbound and outbound calls.
Accepting 50 – 300 calls a day.
Ensure customer satisfaction and provide professional
customer support.
On top of my regular role, I am promoted as a ’’Red Hat’’
agent to manage and support the team when the Team
leader is out, and always hitting the incentive program
monthly.
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PRODUCT RESEARCHER
Roselyn Boutique
(2019 – 2020)
• I organized events and products workshops.
I worked productively with Product Team to understand requirements and business
• specifications around Portfolio Management, Analytics and Risk.
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I provide guidance with regards to advertising, product development, and products
placement.
I maintained a record of product performance to determine future purchases.
ASSISTANT MANAGER
Triple 8 Entertainment Company
INC. (2014 – 2018)
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We operate as an Electronic Bingo boutique as an amusement establishment that
engaged people to play into machines legally for their past time. The company is legally
licensed under PAGCOR.
We changed their played / cashed-out tickets into cash.
We collect money from the machines they’ve played.
We’re sorting money by bills.
We encode the player’s played tickets to Microsoft Excel.
We attend customer’s concerns and complaints.
We fixed machine problem technically.
I’m providing optimal assistance to the General Manager as an Assistant Manager and
handled variety of tasks.
I’m working closely with the Unit Manager to ensure the timely completion of
administrative tasks.
Continually served as a helpful and enthusiastic assistant with a proven track record of
doing promptly and professionally.
On top of my role, I entertained the player’s as their Singer and Host every player’s night.
CHECKER / QUALITY ANALYST
V&F Ice Cold Storage
(2012 – 2014)
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Pioneered the cold storage industry in the Philippines. Equipped with the most
advanced refrigeration systems, and state of art technology since the 1980’s.
We’re accepting goods from the suppliers. (Raw Meats, Fish, Vegetables and Fruits.)
Once receiving the raw goods from the suppliers, the products will be blasted and
frozen for holding for the longest time until the goods will be withdrew by the
supplier.
We checked the quality of the product before we blasted the goods.
We did inventory.
On top of that, I’m promoted as a Team Leader to supervise the manpower inside the
warehouse.
SKIN CARE SPECIALIST
Watsons Company
(2011 – 2012)
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Watson’s mission is to help around the world to “look good, Feel great, and Have Fun”.
We offer a unique experience to customers through professional advice and expertise,
interesting shopping environments, and the promise of great value every day.
We approach customers interested in the product.
We advise the customer’s on how to use the product in the right way.
Giving them the knowledge on how to do the right regimen on the skin.
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SALES ASSOCIATE
Primer Group of Companies
(2010 – 2011)
• Primarily in the retail and distribution of premium branded consumer
products in the Philippines and different countries, the Primer Group of
Companies continues to bring the world closer to its customer by re imagining the way it grows its business. By expanding through digital
platforms and diversifying its wide roster of brands, products, and services, it
aims to be the leader in different categories such as in industrial solutions,
tourism, creative services, logistics and wellness.
• We’re deployed through an agency to Super Malls.
We’re giving customers excellent service and knowledge about the quality of
• the products.
• Help customers choose a product that best suits them.
EDUCATION
Trent information First Technology Career Institute
Hotel and Restaurant Management
(2009 – 2010)
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Trent information first Technical Career Institute is TESDA accredited training center that
offered courses in Rizal.
I’ve been a Student Model of my batch.
CANADIAN TOURISM HOSPITATLITY INSTITUTE
Travel and Tourism Management
(2015 – 2016)
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The Canadian Tourism Institute is the first international franchise of the Canadian
Tourism College based in Vancouver, Canada. With this 30 years of providing real world
quality tourism education. CTC is now a multi-awarded globally recognized leader in its
field.
WEBSITE & SOCIAL LINKS
LINKEDIN
Link: https://www.linkedin.com/in/jezreel-navarro-06096b234/
FACEBOOK
Link: https://www.facebook.com/sweetjhez18
ONLINEJOBS.PH
Link: https://www.onlinejobs.ph/jobseekers/info/-
PART TIME JOBS
AMAZON PRODUCT RESEARCHER
1930, Rizal Philippines
March 2020 – August 2020
Brand I101 LLC
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Valitic Kojic Vitamin C and Retinol Soap Bars with Turmeric for Skin Lightening.
GENERAL VIRTUAL ASSISTANT
1930, Rizal Philippines
October 2020 – April 2020
Crossfuze
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Multi-Awarded Winning Service now Elite Partner.
TRAININGS
ADVANCE EXCEL OPERATIONS
August 2014 – September 2014
BASIC PHOTOSHOP AND ADOBE AFTER EFFECTS
May 2015 – June 2015
BPO TELECOMMUNICATIONS PRODUCT KNOWLEDGE AND CUSTOMER SERVICE
March 2020 – June 2020
AMAZON E-COMMERCE PRODUCT KNOWLEDGE AND CUSTOMER SERVICE
January 2020 – March 2020
LEADERSHIP PEAK PERFORMANCE TRAINING
January 2021 – February 2021
REFERENCES
Jynell Motilla
Executive VA E-Commerce
--Cavite City Philippines
Marilou Nicolas Calma
Vice President in Finance
--M & J Solutions Company
1930 Rizal Philippines
