Jezreel Navarro

General Virtual Assistant / Lead Generation Specialist/ E- Commerce / Customer Service & Retention Specialist Nationality: Filipino Date of Birth: December 18, 1991 SUMMARY JEZREEL NAVARRO Phone: - Email:-Location: 1930 Rizal Philippines SKILLS • • • • • • • • • • • • • Amazon Store Management Customer Service Communication Skills Cold Calling Creativity Lead Generation Leadership Product Research Time Management Travel Management Google Forms Adaptability Apointment Setting Ability to work with a team and Independently LANGUAGES LANGUAGES LANGUAGES • ENGLISH • TAGALOG HOBBIES • • • • Travel Sports Reading Singing My mission is to lead my clients to reach their desired long term goals and generate a team or an individual contributor who can provide the highest profitable sales and customer service to my client’s E-commerce business platforms and other forms of profitable business to drive positive and sustainable cash flow for the company’s delighted customers. EMPLOYMENT HISTORY LEAD GENERATION SPECIALIST / APPOINTMENT SETTER Valoroo Company (January 2023 - March 2024) • Research and target potential clients, generate leads, and nurture relationships with prospects. Initiate an outbound call to every leads that was extracted and interacts for the purpose of the business. Building rapport for the better connection to the target leads. CUSTOMER RETENTION SPECIALIST Great Virtual Works Company (June 2022 - December 2022) Retaining customers to their subscription account. CUSTOMER SERVICE SPECIALIST Concentrix Company (2020 – 2022) • Manage inbound and outbound calls. Accepting 50 – 300 calls a day. Ensure customer satisfaction and provide professional customer support. On top of my regular role, I am promoted as a ’’Red Hat’’ agent to manage and support the team when the Team leader is out, and always hitting the incentive program monthly. • PRODUCT RESEARCHER Roselyn Boutique (2019 – 2020) • I organized events and products workshops. I worked productively with Product Team to understand requirements and business • specifications around Portfolio Management, Analytics and Risk. • I provide guidance with regards to advertising, product development, and products placement. I maintained a record of product performance to determine future purchases. ASSISTANT MANAGER Triple 8 Entertainment Company INC. (2014 – 2018) • • • • • • • • • • • We operate as an Electronic Bingo boutique as an amusement establishment that engaged people to play into machines legally for their past time. The company is legally licensed under PAGCOR. We changed their played / cashed-out tickets into cash. We collect money from the machines they’ve played. We’re sorting money by bills. We encode the player’s played tickets to Microsoft Excel. We attend customer’s concerns and complaints. We fixed machine problem technically. I’m providing optimal assistance to the General Manager as an Assistant Manager and handled variety of tasks. I’m working closely with the Unit Manager to ensure the timely completion of administrative tasks. Continually served as a helpful and enthusiastic assistant with a proven track record of doing promptly and professionally. On top of my role, I entertained the player’s as their Singer and Host every player’s night. CHECKER / QUALITY ANALYST V&F Ice Cold Storage (2012 – 2014) • • • • • • Pioneered the cold storage industry in the Philippines. Equipped with the most advanced refrigeration systems, and state of art technology since the 1980’s. We’re accepting goods from the suppliers. (Raw Meats, Fish, Vegetables and Fruits.) Once receiving the raw goods from the suppliers, the products will be blasted and frozen for holding for the longest time until the goods will be withdrew by the supplier. We checked the quality of the product before we blasted the goods. We did inventory. On top of that, I’m promoted as a Team Leader to supervise the manpower inside the warehouse. SKIN CARE SPECIALIST Watsons Company (2011 – 2012) • • • • Watson’s mission is to help around the world to “look good, Feel great, and Have Fun”. We offer a unique experience to customers through professional advice and expertise, interesting shopping environments, and the promise of great value every day. We approach customers interested in the product. We advise the customer’s on how to use the product in the right way. Giving them the knowledge on how to do the right regimen on the skin. • SALES ASSOCIATE Primer Group of Companies (2010 – 2011) • Primarily in the retail and distribution of premium branded consumer products in the Philippines and different countries, the Primer Group of Companies continues to bring the world closer to its customer by re imagining the way it grows its business. By expanding through digital platforms and diversifying its wide roster of brands, products, and services, it aims to be the leader in different categories such as in industrial solutions, tourism, creative services, logistics and wellness. • We’re deployed through an agency to Super Malls. We’re giving customers excellent service and knowledge about the quality of • the products. • Help customers choose a product that best suits them. EDUCATION Trent information First Technology Career Institute Hotel and Restaurant Management (2009 – 2010) • Trent information first Technical Career Institute is TESDA accredited training center that offered courses in Rizal. I’ve been a Student Model of my batch. CANADIAN TOURISM HOSPITATLITY INSTITUTE Travel and Tourism Management (2015 – 2016) • The Canadian Tourism Institute is the first international franchise of the Canadian Tourism College based in Vancouver, Canada. With this 30 years of providing real world quality tourism education. CTC is now a multi-awarded globally recognized leader in its field. WEBSITE & SOCIAL LINKS LINKEDIN Link: https://www.linkedin.com/in/jezreel-navarro-06096b234/ FACEBOOK Link: https://www.facebook.com/sweetjhez18 ONLINEJOBS.PH Link: https://www.onlinejobs.ph/jobseekers/info/- PART TIME JOBS AMAZON PRODUCT RESEARCHER 1930, Rizal Philippines March 2020 – August 2020 Brand I101 LLC • Valitic Kojic Vitamin C and Retinol Soap Bars with Turmeric for Skin Lightening. GENERAL VIRTUAL ASSISTANT 1930, Rizal Philippines October 2020 – April 2020 Crossfuze • Multi-Awarded Winning Service now Elite Partner. TRAININGS ADVANCE EXCEL OPERATIONS August 2014 – September 2014 BASIC PHOTOSHOP AND ADOBE AFTER EFFECTS May 2015 – June 2015 BPO TELECOMMUNICATIONS PRODUCT KNOWLEDGE AND CUSTOMER SERVICE March 2020 – June 2020 AMAZON E-COMMERCE PRODUCT KNOWLEDGE AND CUSTOMER SERVICE January 2020 – March 2020 LEADERSHIP PEAK PERFORMANCE TRAINING January 2021 – February 2021 REFERENCES Jynell Motilla Executive VA E-Commerce --Cavite City Philippines Marilou Nicolas Calma Vice President in Finance --M & J Solutions Company 1930 Rizal Philippines