Jeziel Berido

JEZIEL BERIDO SUCCESS MANAGER ABOUT PROFESSIONAL SKILLS Customer Success Maangement Virtual Assistance Administrative Support Training and Development Team Performance Management Quality Assurance Social Media Management Graphics Design PERSONAL SKILLS I am an experienced customer success manager, trainer and team leader who is ready to help you optimize your business' brand, develop and revamp training and operations and improve your overall customer satisfaction. WORK EXPERIENCE CUSTOMER SUCCESS MANAGER SSTL Inc. (Emma Mason) | Oct 2018 - Mar 2021 Established the success team training program Deployed 20 entry level success managers in 2020 Maintained an NPS score of 90%-100% TEAM LEADER Concentrix Philippines | Jun 2015 - Oct 2018 Managed being the top team from 2016 - 2018 Mentored 2 newly promoted team leaders and 6 subject matter experts Completed the operations management onboarding training Creative spirit Rational and Analytical Reliable and professional Organized Time management Team player Fast learner Determined and Motivated TRAINER CONTACT EDUCATION P: - E:-S: live:brainteaser0411 SOCIAL MEDIA MARKETING AND MANAGEMENT FHMoms c/o Janelle Swing | July 2019 Concentrix Philippines | Jul 2009 - Jun 2015 Deployed new hire employees with 95%-100% graduation rate Revamped training curriculum and methodogies Acted as a liaison between the client and our customers BACHELOR OF SCIENCE MAJOR IN NURSING Cebu Normal University | 2005 - 2009 SOCIAL fb.me/jezielberido AWARDS TOP CUSTOMER SUCCESS MANAGER SSTL Inc. |- TOP TEAM LEADER Concentrix Philippines |- TOP TRAINER Concentrix Philippines | 2011 - 2012