JEZELLE REMOLACIO DEL MUNDO
205-A 5th St. Rose Ann Subdivision
Brgy. San Roque, Cainta, Rizal-
OBJECTIVE
I am a customer service representative with 5 years experience in the industry highly
efficient handling clients’ concerns and inquiries. I am seeking a position in a fastgrowing company where I can leverage my experience towards its goals and success.
WORK EXPERIENCE
May 2017 – February 2021
•
Handled medical and dental benefits for Sun Life Financial through
inbound phone call, chat and email.
October 2016 – March 2017
•
Customer Service Associate
Convergys Philippines
Building C, SM Megamall, EDSA corner Julia
Vargas Avenue, Ortigas Center
Mandaluyong City, 1550
Handled credit card inquiries and customer service for Citibank.
May 2015 – September 2016
•
Customer Care Representative
Sun Life Financial
5th Ave. corner Rizal Drive
Bonifacio Global City, Taguig City, 1630
Customer Service Representative
Teleperformance Philippines
Tower 2, Rockwell Business Center, Meralco
Compound, Ortigas Avenue, Brgy.Ugong
Pasig City, 1604
Handled hotel reservation for Hilton Hotels internationally.
EDUCATION
Tertiary-
Jose Rizal University
80 Shaw Boulevard, Mandaluyong City, 1550
Bachelor of Science in Business Administration
Major in Accounting
Secondary-
San Juan National High School
Oriole St., AnakPawis, Brgy. San Juan
Cainta, Rizal, 1900
Primary-
San Francisco Elementary School
Plaza St., San Francisco, Brgy. San Juan
Cainta, Rizal, 1900
REFERRENCES
Name
Cellphone Number
Position
Company
Relationship
:
:
:
:
:
Jenniffer Alcantara-Papas-
Supervisor
Sun Life Financial, BGC Taguig City
Mentor
Name
Cellphone Number
Position
Company
Relationship
:
:
:
:
:
Joy Pauline Parreño-
Customer Care Representative
Sun Life Financial, BGC Taguig City
Colleague
Name
Cellphone Number
Position
Company
Relationship
:
:
:
:
:
Wilson Mones-
Professor
Jose Rizal University, Mandaluyong City
Professor
I hereby certify that the above information are all true and correct to the best of my
ability.
Jezelle R. del Mundo
Applicant
