Jewel Pasion

JEWEL PASION (- Muntinlupa City, Metro Manila, Philippines 1776 - Professional Summary Customer service and sales professional with 12+ years of experience in Education BPO, including 1.5 years in real estate inbound sales and a few years in administrative support. Well-versed in lead management, CRM tools, and customer engagement. Strong multitasking, problem-solving, and Bachelor of Science in Computer Science communication skills in fast-paced environments. AMA Computer College, Professional Experience Makati, Philippines Core Skills Customer Service and Client Relations CRM Management: GHL, HubSpot, Salesforce) Appointment Setting & Lead Qualification Remote Communications & Virtual Assistance Administrative & Office Inside Sales Agent Sept 2023 – Mar 2025 Zogrow Media LLC Qualified leads, set appointments, and managed CRM database to increase conversion rates. Provided top-tier customer service to real estate agents and brokers. Maintained a high level of efficiency in lead nurturing and follow-ups. General Manager RCF Prime Logistics Inc., Makati, Philippines Managed logistics operations, including international shipping, bank & tax documentation. Led business development efforts, expanding client base through strategic marketing. Hired and supervised employees, improving performance through structured development plans. Management Owner & General Manager Sales & Upselling Strategies JSS Transportation Services, Muntinlupa, Philippines Process Improvement & Problem-Solving High-volume Multitasking Fluent in English & Filipino Additional Info Available for remote roles. References available upon request. Jun 2016 – Mar 2023 Jun 2013 – Present Oversaw transportation business operations, including driver management and vehicle maintenance. Developed customer acquisition strategies, leading to increased business growth. Customer Service Representative & Sales Roles (Previous BPO Experience) 2001 - 2012 Provided customer support for telecom, banking, and insurance industries. Assisted clients with product inquiries, billing concerns, and technical troubleshooting. Delivered concierge services, including travel bookings and personal shopping support. Cross-sold and upsold products, boosting revenue for service providers.