Jewel Onyeneke | Freelancer Resume

UCHENNA JEWEL ONYENEKE, BSc 📞 📧 Okota, Lagos-,-- Professional Profile Versatile Virtual Assistant and Digital Services Expert with over 6 years of experience supporting businesses and entrepreneurs in streamlining operations, conducting market and vendor research, managing admin tasks, and delivering excellent customer service. Specialized in research, documentation, client coordination, digital content, and customer support. Proficient with remote work tools like Google Workspace, Microsoft Office, Trello, and Canva. Brings a self-managed, detail-oriented work ethic with strong communication and problem-solving skills—ideal for remote roles that demand consistency and initiative. Key Skills ● Market & Vendor Research ● Virtual Assistance & Admin Support ● Customer Service & Communication ● Document Preparation & Data Entry ● Task & Time Management ● Google Workspace & Microsoft Office ● Report Writing & Presentation ● CRM, Trello, Canva, and CapCut ● Problem Solving & Adaptability ● Remote Work Discipline Work Experience Virtual Assistant / Digital Marketer (Remote) Doxie Food Bank | Oct 2021 – 2025 ● Conducted competitor and vendor research to support campaign execution. ● Managed social media accounts, created digital content, and provided responsive customer service. ● Tracked digital metrics and prepared reports for internal decision-making. ● Assisted with sourcing products and coordinating logistics for food distribution. ● Maintained clear documentation and task updates using collaborative tools. Project Assistant / Volunteer (Remote & Onsite) Npower - Nasims | Sep 2020 – 2021 ● Supported the planning and coordination of project-related tasks. ● Applied research skills to identify learning tools and resources. ● Documented data and maintained reports to support program objectives. Customer Service Representative / Telemarketer MTN Nigeria | Cnssl Contact Centre / Ison BPO | Sep 2014 – Jan 2020 ● Handled customer inquiries and resolved issues promptly and professionally. ● Updated customer records and tracked service requests via CRM tools. ● Upsold relevant services while maintaining a high standard of customer satisfaction. Field Researcher Market Research Consultancy Nigeria Limited | Mar 2014 – Sep 2014 ● Conducted field surveys and data collection for market intelligence purposes. ● Engaged with target respondents, gathered qualitative and quantitative insights. ● Ensured accurate reporting and timely submission of findings to supervisors. Education BSc. Mass Communication University of Lagos Certifications & Training ● Virtual Assistant Certificate – ALX ● MTN Customer Care & Online Support Training ● Google Data Analytics Certification ● TEFL (140-Hour Certificate) – Teaching English as a Foreign Language ● Great Learning: Social Media Management, Google Analytics, Design Thinking ● Global Institute of IT: Cybersecurity Master Certificate ● Nigeria Institute of Management (NIM) Course Certificate Professional Membership ● Nigeria Institute of Management (NIM) Tech & Tools Proficiency ● Google Workspace (Docs, Sheets, Drive, Meet) ● Microsoft Office (Word, Excel, PowerPoint) ● Trello, Canva, CapCut, Zoom ● CRM Systems ● Social Media Platforms ● Email Management Tools