Jewel Irish Gazmin

JEWEL IRISH GAZMIN General Trias, Province Of Cavite, CAV 4107 | - |- Professional Summary A professional seeking to join a dynamic and growth-oriented company where I can apply the skills and knowledge I have gained through my education and work experiences. I am eager to continue expanding my expertise in my field, take on new challenges, and further develop both my professional and personal capabilities. My goal is to contribute meaningfully to the organization's objectives, deliver high-quality results, and be part of a team that values innovation, collaboration, and continuous improvement. I am committed to growing with the company, taking on increasing responsibilities over time, and playing an active role in its long-term success. Tools/CRM Used • Productivity and Collaboration Tools: Google Workspace, Microsoft Office, Slack, Zoom, Notion, Evernote • • • • Customer Support Platforms: Zendesk, HubSpot E-commerce and Shipping Tools: Shopify, ShipStation Communication Tools: Softphones (Ooma, HiFive, OpenPhone) Security Software: VPN applications Work History Email Support Representative 10/2024 - 04/2025 Farmers Pick – Remote • • • Respond to customer emails regarding concerns related to their fruit and vegetable deliveries Process and fulfill orders through ShipStation and Shopify Coordinate with the delivery team to address complaints, concerns, and special delivery instructions Medical Encoder 06/2024 - 12/2024 Pamela DeAndrea (Medical Work) – Remote • • Create and maintain daily charts for patients Update patient information including vitals, health history, allergies, and other relevant details based on the client's provided list Senior Captain / Team Captain 08/2022 - 10/2024 Wing Assistant – Remote • • • • Assist the supervisor with administrative tasks related to team and company compliance Manage and oversee mini teams under the supervisor's leadership Create weekly team performance reports Prepare daily individual reports and conduct check-ins with team members • • Organize and maintain team files Handle onboarding for new Virtual Assistants, introducing them to team and company rules and regulations Executive Assistant 08/2023 - 10/2024 Root Strategies LLC / Tenet Leadership LLC – Remote • Monitor and manage client emails, including reporting updates and responding on their behalf as instructed • • • Schedule meetings and appointments using Google Calendar Perform various administrative tasks to support different aspects of the client's business Assist with personal matters such as: booking flights and hotel accommodations, and coordinating with family members for school-related activities General Virtual Assistant 05/2023 - 08/2023 Alderwish CPA LLC – Remote • Organize and manage files on OneDrive, utilizing Microsoft Office tools for documentation and collaboration • Assist in completing reports using Microsoft Excel and edit/update database records as needed Executive Assistant 01/2023 - 05/2023 Simmy Kaur – Remote • • • • • Organize and manage files through Google Workspace Conduct research based on the client's specific needs Make calls on behalf of clients to necessary contacts Attend daily check-in meetings with the client Coordinate with potential hires on Upwork, particularly for editing and project support Executive Assistant 01/2022 - 12/2022 Forge Co – Remote • Check emails and handle contracts or proposals from new customers regarding installations or house renovation fixes • • • • Create invoice templates for new customers based on equipment and service requirements Update daily spreadsheets and maintain documentation files for customer records Manage and update customer profiles and project details on the BuildOps portal Provide support to executives and other team members on various ongoing projects Customer Service Chat Representative 11/2021 - 01/2022 Auctus – Remote • • Provide daily chat support to address customer inquiries Assist customers with their specific concerns and ensure timely resolution Customer Service Representative 04/2021 - 10/2021 Alorica Philippines, Inc. – Lipa City, Province Of Batangas, Philippines • Answer inbound calls and assist drivers with their concerns under a Food Delivery business in the US - Grubhub • • Make outbound calls to restaurants and customers to address and resolve concerns Manage emails and generate reports using Zendesk Candidate Engagement Specialist 10/2020 - 04/2021 Inspiro Relia – Makati City, Metro Manila, Philippines • • Conduct outbound calls to interview applicants Assess applicants based on work experience, educational background, and other relevant factors to match them to the appropriate account • Send emails and SMS updates to applicants regarding their application status Skills • Executive support • Administrative support • Office management • Strong problem solver • Schedule & calendar planning • Office administration • Meticulous attention to detail • Customer Service-oriented • Interpersonal communication • Travel coordination • Database management • Document preparation • Project management • Phone etiquette • Appointment setting • Spreadsheet tracking Education Bachelor of Science: Hotel, Restaurant, And Institution Management De La Salle-College of Saint Benilde - Manila, Metro Manila, Philippines • Gained comprehensive knowledge in subjects related to the Culinary, Hospitality, and Travel industries • • Awarded the Pierre Romançon Grant Scholarship Graduated with Honorable Mention Character Reference Lareine Concepcion Colleague --Amiel Milca Tuliao Colleague --Jessa Ann Cueto Colleague -- 02/2020