I specialize in customer service and Virtual assistance with 7 years of experience in delivering results and success to my clients
Supported several clients globally through customer service and virtual assistance, utilizing all the skills I have gathered with my 7 years of experience working as a freelancer. I have had the opportunity to work with multiple fields such as e-commerce stores, service provider businesses, and Healthcare, and have been a supervisor as well.
I present myself to clients as someone you can rely on for most tasks, lifting the weight off your shoulders and giving you space to focus on business-centered tasks.
THINGS I CAN DO FOR YOU
✅ Seamless customer support through Call/Email/Chat
✅ Deliver daily admin tasks in a timmely manner
✅ Providing daily and weekly performance reports
✅ Descalate issues with customers professionally
✅ Data entry, Administrative tasks
✅ Appointment Scheduling
✅ Project management
✅ Leadership
SOFTWARES I UTILIZED
✅ Outlook
✅ Ring Central
✅ LiveChat
✅ Reamaze
✅Microsoft/Google Spreadsheets
✅Microsoft/Google Word/Docs
✅ Pipedrive
✅Monday.com
✅ Canva
✅ WhenIwork
✅ Zoom
✅ Asana
OTHERS
I have also experience in Digital marketing, mainly email marketing, Creatives, and Facebook ads campaign management, ensuring every detail is designed to drive engagements and sales.
I am willing to work at any time required for the job, 40 hours or more a week. I can work with less supervision with quick learning on the product that you focus on, tech-savy as they say, I can lead team, manage projects for you and overlook operations. Most importantly dedicated to building a professional relationship with clients with a long-term vision.