Jevelyn Veliganio

JEVELYN C. VELIGANIO 235 Lansones Street Sto. Domingo II Village, Pampanga, Davao City- /-- PROFESSIONAL LICENSES/ CERTIFICATES Licensure Examination for Teachers – August 2005 Teaching English as a Foreign Language – May 2008 Degree in A. B Political Science – April 2005 EXPERIENCES November 2013 – January 2015 Customer Service Representative Sarpino’s Pizzeria 5326 FM 1960 Road Humble, Texas USA 77346  Answer order calls and take carry out and delivery orders from customers.  Answer follow up query calls from customers for their food delivery.  Call customers back after an hour from when they placed their order to ask for feedback regarding the food, delivery timeframe, driver and rate their overall experience with Sarpino’s for the day.  Call the store to request cancellation of a customer’s order, check if the store still deliver and check the current location of a specific driver. July 2007 – October 2013 Subject Matter Expert (SME) / Technical Support Representative SITEL Philippines 25th Floor #11 Eastwood Avenue E. Rodriguez Jr. Avenue Eastwood City Libis Quezon City 1110 Philippines       Troubleshoot customer’s dial up connection problem over the phone. Explain billing queries for both dial up and broadband customers. Handles change of plan and cancellation of broadband or dial up internet connection. Do coaching to agents with opportunities on product knowledge. Monitor CC Pulse and submit start/ end of shift report to onshore partner Telecom NZ. Submit hourly call type’s tracker to onshore partners when there is high call volume or when there is an outage. January 2007 – June 2007 Technical Support Representative eTelecare Global Solutions PBCom Tower, Makati City  Walk through customers in setting up there VoIP connection.  Troubleshoot connection problem with their VoIP connection.  Up sells additional feature for their VoIP connection. February 2006 – December 2006 Customer Service Representative Cyber City Teleservices Ltd. Clark field, Pampanga  Provide customer service support on customers phone service with McLeod USA  Troubleshoot no dial tone or line busy problem on the customer’s phone line.  Schedule Technician visit on the customers place if phone issue not resolve within 24 hours. April 2003 – April 2005 Student Assistant Ateneo de Davao University E. Jacinto Street, Davao City  Cascade memo’s to the Engineering and Architecture faculty  File Engineering and Architecture student records EDUCATION Level Name of School Post Graduate Post Graduate College Secondary Elementary Holy Cross of Davao College Ateneo de Davao Law School Ateneo de Davao University F. Bangoy National High School Doña Asuncion Elem. School SPECIAL SKILLS Communication Skills- fluent in English with American Accent Computer Literate- MS Word, MS Excel, MS PowerPoint Writing- Political Papers, Editorial, News Events Typing Speed- 60 words per minute Year Graduated- CHARACTER REFERENCES Ms. Dior Hernandez TSR, DoDo Australia Acquire Asia Pacific Inc LG-C Left WingLower Ground Floor, Worldwide Corp. Centre, Shaw Boulevard, Mandaluyong City- Mr. Sherard Christopher Jaramillo Manager, Bank of America Bonifacio E-Services Building 31st corner 2nd Streets, Crescent Park West Bonifacio Global City, Taguig City, Philippines- Ms. April Ray Garingarao Supervisor, MCS SITEL Philippines 25th Floor #11 Eastwood Avenue E. Rodriguez Jr. Avenue Eastwood City Libis Quezon City 1110 Philippines -