JETRICK CAPARAS RIVERA
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#05 Manggahan, Lower Matatdo Manggahan San Isidro Paranaque City
PROFILE
An energetic, enthusiastic and detail-oriented person with great communication skills, customer service, and training handling skills. A people person who is innovative and a content curator for learning development and career growth. A result-oriented with a proven track record of working collaboratively with team members to achieve goals.
EDUCATION
Sapphire International Aviation Academy
Senior High School
SOFT SKILLS
• Communication Skills
• Organizational Skills
• Detail Oriented
• Multitasking Skills
• Time Management
• Public Speaking
HARD SKILLS
• Microsoft Suites application (Word, Excel, and Powerpoint)
• Google Workspace (Drive, Docs, Sheets,Slides, Email, and Calendar)
• Content Curator for Training and Learning Development
• Coaching and Learning Development
• Training & Learners Analyst
• Training Facilitation (BnM & Virtual)
• Customer Service Skills (Phone, Chat, and Email)
EMPLOYMENT HISTORY
Customer Service/Experience Representative
May 2019 | Teleperformance
• Handled an international healthcare program mainly to provide assistance regarding customers’ child care, healthcare spending accounts, and programs.
• Handled an international educational platform mainly to assist college students and instructors with their university website technical issues, product payment, and learning materials.
Subject Matter Expert | Escalation
November 2019 | Teleperformance
• Handled both inbound and outbound calls, chats, and email interactions regarding escalated concerns.
• Assisting new hire employees regarding their call handling skills and product queries.
Trainer: Foundation and Program Specifics
January 2020 – Present | Teleperformance
• Undergone leadership training and seminars. Facilitated training classes for both brick & mortar and virtual training environment.
• Specializing in facilitating foundational training, language, and communication skills for both new hire and transfer employees.
• Working on a flexible schedule and being loaned to facilitate classes for different programs across multiple sites.
• Trained and skilled in adapting to various workloads and environments.
REFERENCE
Megellin Gonzales
Freelance Virtual Assistant
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Kenneth Tagudinay
Crew Manager | Mcdonalds
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