Jetrick Rivera

 JETRICK CAPARAS RIVERA - - #05 Manggahan, Lower Matatdo Manggahan San Isidro Paranaque City PROFILE An energetic, enthusiastic and detail-oriented person with great communication skills, customer service, and training handling skills. A people person who is innovative and a content curator for learning development and career growth. A result-oriented with a proven track record of working collaboratively with team members to achieve goals. EDUCATION Sapphire International Aviation Academy Senior High School SOFT SKILLS • Communication Skills • Organizational Skills • Detail Oriented • Multitasking Skills • Time Management • Public Speaking HARD SKILLS • Microsoft Suites application (Word, Excel, and Powerpoint) • Google Workspace (Drive, Docs, Sheets,Slides, Email, and Calendar) • Content Curator for Training and Learning Development • Coaching and Learning Development • Training & Learners Analyst • Training Facilitation (BnM & Virtual) • Customer Service Skills (Phone, Chat, and Email) EMPLOYMENT HISTORY Customer Service/Experience Representative May 2019 | Teleperformance • Handled an international healthcare program mainly to provide assistance regarding customers’ child care, healthcare spending accounts, and programs. • Handled an international educational platform mainly to assist college students and instructors with their university website technical issues, product payment, and learning materials. Subject Matter Expert | Escalation November 2019 | Teleperformance • Handled both inbound and outbound calls, chats, and email interactions regarding escalated concerns. • Assisting new hire employees regarding their call handling skills and product queries. Trainer: Foundation and Program Specifics January 2020 – Present | Teleperformance • Undergone leadership training and seminars. Facilitated training classes for both brick & mortar and virtual training environment. • Specializing in facilitating foundational training, language, and communication skills for both new hire and transfer employees. • Working on a flexible schedule and being loaned to facilitate classes for different programs across multiple sites. • Trained and skilled in adapting to various workloads and environments. REFERENCE Megellin Gonzales Freelance Virtual Assistant - - Kenneth Tagudinay Crew Manager | Mcdonalds - -