Jethro Oranga

Jethro G. Oranga Present Address: Mobile (Viber/WhatsApp): E-mail: LinkedIn: ➢ ➢ ➢ ➢ Marilao, Bulacan, PH (+63) 926 – 895 – 9907- https://www.linkedin.com/in/jethro-oranga Has more than four (4) years of working experience in data analytics, customer service and aircraft mechanic in aviation industry. Experience in performing data mining and data analytics using BPO in-house applications and MS Excel. Proficient knowledge in Microsoft Office applications and basic knowledge in SQL. Effective team player and ensures integrity in the conduct of work, quality service and innovation. Summary of work experiences and achievements ➢ Staff Boom Reports Analyst, SWAK BPO Corp. January 2023 – February 2024 • • • • • ➢ Generating data to be used for management reporting. o Tools mostly used: extraction of reports directly from job manager tool; and analytics using MS Excel. Providing data-driven analysis for management decision making. Making weekly or monthly reports on employees’ productivity, accuracy, and attendance for US clients and operational leaders. These reports can also be utilized for the annual evaluation process. Analyzing data from direct sources and proposing business solutions for strategic planning and problem solving on a weekly or monthly basis. Generating and analyzing internal daily Sales statistics report for performance monitoring. Support Ninja, Inc. Customer Service Representative Flexport - March 2021 – January 2023; HappySocks - October 2018 – January 2019 ➢ • Support point-of-contact for Flexport and HappySocks which consists of more than 15 team members in the Philippines. • Conducted onboarding trainings for new employees related to tools and support procedures on specific accounts. • Performed and coordinated weekly discussions with European clients regarding performance and productivity of the team. • Replying to client’s customers via email and chat regarding different kinds of operations concerns. Singapore Airlines Engineering Philippines Aircraft Painter/Cleaner October 2019 – November 2019 • ➢ Aircraft cleaning and maintenance; painting aircraft and aircraft parts. Dornier Technology, Inc. Aircraft Mechanic February 2016 to June 2016 • • One of the mechanics in the Aircraft Maintenance Department (CESSNA) Experience in Aero Systems and Structures (wheels and brakes) maintenance Skills ➢ Data analytics using MS Excel ➢ ➢ ➢ ➢ ➢ ➢ ➢ Basic and theoretical knowledge in SQL Aircraft maintenance and inspection Team and project management Responsible and effective team player Multitasking and initiative with high level of energy Organized and disciplined; trustworthy. Experience on different organization assignments and keen on details. Educational background ➢ ➢ WCC – Aeronautical & Technological College Bachelor of Science in Aircraft Maintenance and Technology William Shaw Street, Caloocan, Philippines,- Royal International School, Inc. Balibago, Angeles City, Pampanga, Philippines,- Available upon request. I hereby certify that all the information above are true and correct to the best of my knowledge and ability. Jethro G. Oranga