Jethro Caceres

JETHRO BOAZ T. CACERES WORK EXPERIENCE August 2025 – February 2026 Herrman and Herrman | Intake Specialist Conducted initial client interviews and screened potential cases using standardized legal criteria, ensuring a smooth and efficient transition for new clients to the attorney’s team. Maintained accurate electronic records for all case information through meticulous file management, reducing potential data entry errors. Coordinated scheduling for multiple attorneys and handled high-volume inquiries, improving client appointment adherence. Alter Growth via Pineapple VA Hub | Business Virtual Assistant May 2025 – August 2025 Synthesized daily calendar and email digests, allowing the client to prioritize high-value tasks and resolve tight meeting transitions. Developed custom email filter rules and inbox management protocols, decreasing client time spent on administrative emails. Athena/Oraz | Executive Virtual Assistant September 2024 – February 2025 Managed complex executive calendars and resolved scheduling conflicts, reducing meeting overlap through proactive digest summaries. Developed custom email filter rules and inbox management protocols, decreasing client time spent on administrative emails. Streamlined invoice tracking and payment processes, guaranteeing on-time payments for client vendors. Executed special projects utilizing AI tools to analyze trends in Cryptocurrency, providing actionable data insights for client investment strategies. LEADERSHIP EXPERIENCE January 2019 – August 2024 Alorica Clark Philippines Team Manager, Operations Coached a team of agents to exceed key performance indicators, achieving a consistent average 4.20 CSAT score. Calibrated service level performance across departments through regular training and feedback loops, averaging 3.5 emails per hour or 550 seconds average call handling time per agent. Analyzed customer handling processes and provided strategic feedback to clients, resulting in documented improvements to overall operational workflow efficiency. SKILLS & INTERESTS Skills: AI & Prompt Engineering: ChatGPT, Claude AI (Anthropic), Perplexity AI, Google AI. Operations & CRM: Clay, Lead Docket, Google Contacts, Upwork (3rd Party Delegation), eCFR (Electronic Coaching for Results), Verint Workforce Management. Productivity & File Management: Google Workspace (Sheets, Docs, Drive), MS Office (Word, Outlook, Excel), Adobe Acrobat, Libre Office Suite (Ubuntu/Linux), Notion, Dashlane, 1Password. Project & Task Management: Asana, Todoist, Google Calendar, Calendly. Communication & Design: Slack, MS Teams, Zoom, WhatsApp, Telegram, Viber, Canva. Leadership & Operations : Strategic Coaching, KPI Performance Management (AHT/CSAT), Legal Intake Screening, Team Calibration. Interests: Outside of work and humanitarian activities, I am actively trying to spend more time with family, getting back into fitness by walking a lot. In my own free time, I play immersive PC games to fuel my imagination. EDUCATION Bachelor's Degree in Radiologic Technology | Saint Louis University, Baguio City | 2011