Jether Amador

JETHER R. AMADOR ❖ BORN ON: June 18, 1985) ❖ LIVES AT: # 12 MANGO DR. FEU VILLAGE, MAMBUGAN, ANTIPOLO CITY ❖ SKYPE ID: jetheramador0618 ❖ CONTACT NO.: - WORK EXPERIENCE ❖ NATIONWIDE OVERAGES CLAIMS DEPT. OFFICE LOCATION - TENNESSEE, USA (REMOTE) JOB TITLE/POSITION - ADMIN SPECIALIST/VA ROLES: ● MANAGED BUSINESS’ EMAIL ACCOUNT ● DEVELOPS COMPANY’S WEB PAGE ● BUILT COMPANY’S TEAM LEAD-GENERATION FOR OUTBOUND RESEARCHING AND CALLING ● ORGANIZE DAILY TASK FOR THE LEAD-GENERATION TEAM ● TRAINING PROCESS FOR NEW HIRES FOR TEAM LEADGENERATION ● DATA RESEARCH ON PAID SITES ● ADMIN TASK ○ EMPLOYEES’ ATTENDANCE,PAYSLIPS ○ UPDATING COMPANY FILES TOOLS: ● GOOGLE APPS ● BASECAMP.COM ● SEARCH ENGINES ○ Intelius.com ○ Whitepages.com ○ PeopleFinders.com/PeopleSearch.net ○ USCollectionServices.com ○ Department of Motor Vehicles ○ State Voter Registration ○ Professional Licensing START DATE: JAN 08, 2018 END DATE: APRIL 29, 2018 ❖ TELEPERFORMANCE (OUTSOURCING COMPANY) OFFICE LOCATION - MASINAG, ANTIPOLO CITY JOB TITLE/POSITION - TECHNICAL SUPPORT SPECIALIST ROLES: ● ANSWERS CALLS GENERATED BY THE SYSTEM ● OPENS CUSTOMER ACCOUNT BY RECORDING ACCOUNT INFORMATION. ● RESOLVES PRODUCT OR SERVICE PROBLEMS BY CLARIFYING CUSTOMER’S COMPLAINT. ● DETERMINING THE CAUSE OF THE PROBLEM; SELECTING AND EXPLAINING THE BEST SOLUTION TO RESOLVE THE PROBLEM; EXPEDITING CORRECTION OR ADJUSTMENT; FOLLOWING UP TO ENSURE RESOLUTION. ● MAINTAINS FINANCIAL ACCOUNTS BY PROCESSING CUSTOMER ADJUSTMENTS. ● RECOMMENDS POTENTIAL PRODUCTS OR SERVICES TO MANAGEMENT BY COLLECTING CUSTOMER INFORMATION AND ANALYZING CUSTOMER NEEDS. ● PREPARES PRODUCT OR SERVICE REPORT BY COLLECTING AND ANALYZING INFORMATION ● CONTRIBUTES TO TEAM EFFORT BY ACCOMPLISHING DAILY TASK AND TARGET GOALS AS NEEDED TOOLS: COMPANY’S CRM AND OTHER PROVIDED SOFTWARES START DATE: MARCH 2014 END DATE: NOV 2016 ❖ RESULTS COMPANIES (OUTSOURCING COMPANY) OFFICE LOCATION- ALASKALAND, PASIG CITY JOB TITLE/POSITION - SALES REPRESENTATIVE ROLES: ● ATTRACTS POTENTIAL CUSTOMERS BY ANSWERING PRODUCT AND SERVICE QUESTIONS ● SUGGESTING INFORMATION ABOUT OTHER PRODUCTS AND SERVICES ● MAINTAINS CUSTOMER RECORD BY UPDATING ACCOUNT INFORMATION. ● MAINTAINS FINANCIAL ACCOUNTS BY PROCESSING CUSTOMER ADJUSTMENTS. ● RECOMMENDS POTENTIAL PRODUCTS OR SERVICES TO MANAGEMENT BY COLLECTING CUSTOMER INFORMATION AND ANALYZING CUSTOMER NEEDS. ● PROCESS SALE FROM CUSTOMER ORDER REQUEST START DATE: APRIL 2013 END DATE: SEPT 2014 ❖ SITEL (OUTSOURCING COMPANY) OFFICE LOCATION - ORTIGAS JOB TITLE/POSITION - CUSTOMER SUPPORT REPRESENTATIVE ROLES: SAME AS ABOVE START DATE: AUG 2012 END DATE: JAN 2013 ❖ 7 J’s RECRUITMENT AGENCY OFFICE LOCATION - LONDON, UK JOB TITLE/POSITION - ADMIN SUPPORT/PERSONAL ASSISTANT/VA ROLES: ● COMPANY EMAIL MAINTENANCE,SENDING EMAILS/REPLYING TO EMAILS ● FLIGHT, HOTEL AND RESTAURANT BOOKING FOR BUSINESS TRIPS OF EMPLOYER ● SCHEDULE CLIENTS MEETING ● SCHEDULE CLIENT INTERVIEW ● CONDUCTS APPLICANT INTERVIEW ● PROCESS APPLICANT INFORMATION TO COMPANY’S CRM ● ADMIN TASK ○ DATA ENCODING ○ UPDATING COMPANY FILES AND RECORDS ○ PROCESS FINANCIAL UPDATES ○ PROCESS PAYMENTS FOR COMPANY TAXES AND OTHER PAYMENTS TOOLS: ● ● ● ● COMPANY’S CRM SKYPE ZOOM GOOGLE APPS START DATE: JAN 2010 END DATE: JAN 2012 HIGHEST EDUCATIONAL ATTAINMENT 2 YEARS/4 SEMESTERSBACHELOR OF SCIENCE AND INFORMATION AND TECHNOLOGY (BSIT)