PROFILE
To attain a challenging position in a
progressive-minded organization or startup
where I can utilize my skills to excel in the
organization with opportunities for growth and
career enhancement.
WORK EXPERIENCE
JETHER AM-IS
Virtual Assistance House Incorporated Homebased
CSR / Sales Agent
November 18, 2021 – March 20, 2024
Under Campaign of ACP Program from the
Government (TELCO Account)
Tools Used: Sales Hub CRM, Ready Mode CRM, Dial
Pad, Slack, Google Sales Form, Telgo CRM, Skype,
Gmail, and Google Drive for performance sheet and
attendance.
EXPERT IN CSR AND SALES | EMAIL
SUPPORT | VIRTUAL ASSISTANT
EDUCATION
GABRIEL TABORIN COLLEGE OF DAVAO
Practical Nursing Assistant-
PANABO NATIONAL HIGH SCHOOL-
EXPERTISE
Customer service
Email support
Phone support
Executive Virtual Assistant
Technical support
Telemarketing Personal Assistant
Multi-tasking Sales
Email Etiquette
Chat Support
Inbound inquiries
Checking Order Status
Appointment Setting
Cold Calling
Email Handling
Real States
Customer Support
United CareInsurances (Homebase)
April/2019 - August 2020
Telemarketing • Sales Agent
Tools Used: GotoDial CRM, Medicare, and Medicaid
CRM, Skype, Gmail
TELEPERFORMANCE (Sucat)
January/2018 - March/2019
CSR BackOffice • Support/Email Support
Tools Used: Hotels.com CRM, Outlook, CRM for
Emails, Softphone dialer, CRM for Refund
VXI GLOBAL HOLDING B.V
April 29, 2015 – April 29, 2017
CSR • Billing Specialist and Sales
Tools Used: Uverse CRM, Mobile CRM, Homephone
CRM, DSL internet CRM, Direct TV CRM
EKG OUTSOURCE SOLUTIONS
Jan/2010 – Jan/2015
Telemarketing • Sales Outbound Agent
Tools Used: Vicidial CRM, Google Sales Form,
Skype
HONORS AND AWARDS
Top Seller of the Month for Winback (2022)
Pathways to Entrepreneurship (Year 2008)
Top Sales Outbound AgentYear (Year 2011,
2013, 2014 & 2015)
AT&T DirectTVTop Seller for the entire site (Year
2016)
Top 3 BackOfficeCSR for having a 94% survey rate
of the customer (The years 2018 & 2019)
