Jesus Tomas Ruiz

JESUS TOMAS RUIZ SOTO D.O.B: 11/06/85 Place of Birth: Nicaragua Cell Phone Number: - e-mail:- Professional Experience: I thrive for excellence to be in a position where my experience meets and or exceeds my objective; provide excellent service to our potential clients, and a position where my abilities can be put to the test in an environment which rewards performance. I have great sales, customer service and acquisitions experience in all sorts of markets. I’m bilingual, able to type 48-50 wpm, always exceed goals given by the employer and I’m very responsible and punctual, and always maintain great stability and professionalism. January 2022 to November 2022 Company: DASA Properties Position: Escalations Customer Service Specialist Roles and Responsibilities: • • • Handle heavy call flow of incoming appointment requests/follow ups from tenants of 1000+ properties in the NY State area. Use Property Meld to create, modify and/or update work orders based on tenant’s needs. Help determine the level of urgency of each appointment to properly redirect it to dispatch. Position: Acquisitions Administrative Assistant Roles and Responsibilities: • • • • Ran Excel Data to extract files from Redfin to meet criteria in which houses our team was interested in purchasing. Ran payments reports for the Acquisition Team making sure everything added up correctly. Checked Property Ware to corroborate the information on file was correct Source and qualify local Real Estate Agents in the Buffalo and Rochester areas. September 2020 to January 2022 Company: The Appliance Repairmen Position: Dispatch/Escalations Customer Service Specialist Roles and Responsibilities: ● ● ● ● ● ● ● ● ● ● Manage customer calls effectively and efficiently in a complex, fast-paced and challenging dispatching center environment. Handle daily heavy flow of online paperwork and cooperate with the accounting/billing departments on invoicing problems. Communicate with vendors regarding tech’s availability and special orders. Provide continuous monitoring of technicians so in the event of logistical problems we can ensure a mutual satisfactory resolution. Confer with customers or supervising personnel to address questions, problems, or requests for service. Relay work orders, messages, or information to or from technicians to or from customers. Maintain customized services to existing clients to ensure client retention and satisfaction. Willingly handle conflict resolutions and mediation between technicians and customers. Process and update 50+ job requests per day maintaining records related to completion, escalations, follow ups, etc. Develop company’s reputation as an efficient service provider with high levels of accuracy. June 2019 to September 2020 Company: Toscano Floor Designs Position: Senior Project Planner / Closer Roles and Responsibilities: • • • • • • • • • Evaluate opportunities for potential customers through warm calling of already generated leads to gather key information seeking closing the sale. Follow up with potential clients focusing on building rapport to tailor their flooring experience while meeting their needs. Close anywhere between 1 all the way up to 50K USD deals for New York clients. Coach openers in the proper way of guiding potential clients in the gathering of the basic and important information to generate the lead. Serve as a Subject Matter Expert for new closers, training and guiding them with the script I built when hired. February 2018 to June 2019 Company: EXP Realty Position: Sales Specialist Roles and Responsibilities: • • • • Generate leads throughout data base collection from Websites and social media. Evaluate opportunities for potential customers interested in Real Estate properties in a designated area – Arizona USA and Calgary Canada. Cold call and be first point of contact, interest framer and profiler to offer the best option • • • specified on customers WINs (wants, interests, needs). Meet KPIs of 4 appointments a day, 2 live transfers and an average of 2 min AHT using the Five9 Dialing system with about 500 outgoing calls a day. December 2016 to February 2018 Company: Agent Hub 360 Position: Account Manager Roles and Responsibilities: • • • • • • • Sourcing of potential clients along with cold calling to generate new leads in the data base. Build scripts with best practices for a higher opportunity of closure. Gap analysis based on content vs. performance for content enhancement. Constant follow up of the lists for meeting our lender’s minimum qualifications and requirements to apply for an SBA loan with them to keep them updated for the team to use. Facilitate Direct Sales training along with Soft Skills focusing in communications and customer relations. Train reps in the proper way of guiding potential clients in the gathering of the range of important documents and financial details to complete the loan application. Coaching for performance improvement – skill and behavioral oriented. Manage reporting tools to track performance. June 2013 to December 2016 Company: Coastal Realty Services, Inc. Position: Assistant Realtor - CDPE Roles and Responsibilities: • • • • • Discuss foreclosure avoidance, alternatives and options available to homeowners. Provide the best course of action for a homeowner in distress based on a well-informed case study. Set and follow up on appointments for the designated realtor, initiating point of contact and assisting in closing deals. Position: Recruiting-Training Specialist – Part Time Roles and Responsibilities: • • • • • • • • • Source locally for potential candidates profiling based on the job needs. Facilitate CDPE training to new hires. Facilitate Soft Skills training aimed to improve Sale Skills based on the company’s culture to meet customer’s expectations. Serve as a Subject Matter Expert at new hires needs. Coordinate with realtors for collating information and solutions for best practices. Supervise KPIs for initial quarter of each new hire, perform gap analysis and close the cycle with coaching, feedback and professional development strategy setting for professional growth. January 2013 to June 2013 Company: Stanton Optical Position: Recruiter Roles and Responsibilities: • • • • • • Sourcing of different forms to locate Optometrists of great specialized work. Get pass gatekeepers from Doctor’s offices. Set up initial appointments to speak with the Doctors. Explain our line of work and offer a job position. Follow up on doctors that are interested to be on board. Close contracts. March 2012 to December 2012 Company: Gateway International Position: Sales Specialist Roles and Responsibilities: • • • • Call small to medium size business owners to qualify them within the minimum requirements for a loan. Follow up with the potential clients to confirm personal information such as SSN, DL, bank statements, among others. April 2010 to March 2012 Company: Stream Global (Convergys) Position: Sales Specialist Roles and Responsibilities: • • • • • • • • Handle Inbound Calls for the Sprint Queue. Manage client goals and metrics to fit standards. Improve customer satisfaction rates while demonstrating domain of product and service skill. Sale to qualifying clients for postpaid cell phone accounts and devices. Up-sale to customers when applicable or as part of their solution, utilizing various selling techniques. Aim first call resolution on every call. Academics: 2002 – 2004 Pierce community College Degree: Business Administration – Incomplete. 1998 - 2002 Granada Hills High School Degree: Bachelor Language Skills: Spanish: 100% English: 100% Computer Skills: Microsoft Office Microsoft Windows