Jesus Ruiz

Jesus Ruiz Cell Phone Number: - e-mail:- Professional Experience: Call Center experience: 6 years I thrive for excellence to be in a position where my sales experience can meet and or exceed my objective; provide excellent service to our potential clients, and a position where my abilities can be put to the test in an environment which rewards performance. I have great sales experience. I’m bilingual, able to type 50 wpm, I have the ability to maintain confidentiality with customers and clients. Always exceed goals given by employer. Very responsible, punctuality is a must for me. Also, I’ve never been terminated by an employer always maintain great stability and professionalism. I count with own transportation and driver’s license. September 2018 to Present Company: EXP Realty Position: Sales Specialist Roles and Responsibilities: Generate leads throughout data base collection from Websites and Social Media. Evaluate opportunities for potential customers interested in Real Estate properties in a designated area – Arizona USA and Calgary Canada. Cold call and be first point of contact, interest framer and profiler to offer the best option specified on customers WINs (wants, interests, needs). Meet KPIs of 4 appointments a day, 2 live transfers and an average of 2 min AHT using the Five9 Dialing system with about 500 outgoing calls a day. December 2017 to September 2018 Company: Position: Account Manager – Part Time Roles and Responsibilities: Sourcing of potential clients along with cold calling to generate new leads in the data base. Build scripts with best practices for a higher opportunity of closure. Gap analysis based on content vs. performance for content enhancement. Constant follow up of the lists for meeting our lender’s minimum qualifications and requirements to apply for an SBA loan with them to keep them updated for the team to use. Facilitate Direct Sales training along with Soft Skills focusing in communications and customer relations. Train reps in the proper way of guiding potential clients in the gathering of the range of important documents and financial details to complete the loan application. Coaching for performance improvement – skill and behavioral oriented. Manage reporting tools to track performance. June 2017 to September 2018 Company: Coastal Realty Services, Inc. Position: Assistant Realtor - CDPE Roles and Responsibilities: Discuss foreclosure avoidance, alternatives and options available to homeowners. Provide the best course of action for a homeowner in distress based on a well-informed case study. Set and follow up on appointments for the designated realtor, initiating point of contact and assisting in closing deals. Position: Recruiting-Training Specialist – Part Time Roles and Responsibilities: Source locally for potential candidates profiling based on the job needs. Facilitate CDPE training to new hires. Facilitate Soft Skills training aimed to improve Sale Skills based on the company’s culture to meet customer’s expectations. Serve as a Subject Matter Expert at new hires needs. Coordinate with realtors for collating information and solutions for best practices. Supervise KPIs for initial quarter of each new hire, perform gap analysis and close the cycle with coaching, feedback and professional development strategy setting for professional growth. August 2016 to June 2017 Company: Stanton Optical Position: Recruiter Roles and Responsibilities: Sourcing of different forms to locate Optometrists of great specialized work. Get pass gatekeepers from Doctor’s offices. Set up initial appointments to speak with the Doctors. Explain our line of work and offer a job position. Follow up on Doctors that are interested to be on board. Close contracts. August 2015 to August 2016 Company: Gateway International Position: Sales Specialist Roles and Responsibilities: Call small to medium size business owners to qualify them within the minimum requirements for a loan. Follow up with the potential clients to confirm personal information such as SSN, DL, bank statements, among others. September 2012 to August 2015 Company: Stream Global (Convergys) Position: Sales Specialist Roles and Responsibilities: Handle Inbound Calls for the Sprint Queue. Manage client goals and metrics to fit standards. Improve customer satisfaction rates while demonstrating domain of product and service skill. Sale to qualifying clients for postpaid cell phone accounts and devices. Up-sale to customers when applicable or as part of their solution, utilizing various selling techniques. Aim first call resolution on every call. Academics: 2002 - 2004 Pierce community College Degree: Business Administration – Incomplete. 1998 - 2002 Granada Hills High School Degree: Bachelor Language Skills:Computer Skills: English: 100%Microsoft Office. Spanish: 100%Microsoft Windows.