Jesus Quintero

Jesus Quintero Avondale, Az, 85323 | (480)- |-| linkedin.com/in/jesusqp Career Objective Dedicated professional with experience in customer service, call center, and sales practice. Goal orientated, Client-focused, skilled at managing multiple priorities, and known for 'grace under pressure' with an eye for details, while also making progress on goals and organizational priorities. Seeking new opportunities where I can strengthen my skills. Skills Overview Resilience, Adaptivity, Excellent Time management skills, Self-awareness, Endurance, Patience, Sales software proficiency, Active listening, Excellent Verbal communication, Setting Goals, Strategic thinking, IT software knowledge (Service NOW, Active directory, Director) Education University of Phoenix, Phoenix, Az. Bachelor of Science (B.S.) in Business. (In Progress) Specialized in core business functions including general business administration, accounting, finance, project management, information technology, human resources, marketing, international business, logistics and organizational behavior. Experience Frank Recruitment Group, Scottsdale, Arizona. January 2022- Present NetSuite Recruitment Consultant Recruited top level talent for positions such as NetSuite Developers, NetSuite Administrators, NetSuite Architects, NetSuite Project managers, for the greater Los Angeles region. Performed initial phone screens and in person interviews for all potential candidates, Responsible for presentation of candidate resumes directly to client hiring manager, facilitated salary and relocation negotiations between client and candidate through interview and offer process, Responsible for all inside sales duties associated with assigned accounts, Coordinated all interviews both phone and face to face to managers and candidates, Made all offers to candidates from the company. William Sonoma, Las Vegas, Nevada. (Remote Role) September 2020- January 2022 Service Desk Associate Analyzed and troubleshot computer support problems as well as apply knowledge of software, hardware products and services to resolve problems of users. Implemented and tested new software as well as upgraded existing software. Provided second level support to internal help desk to solve user concerns with specific applications. Assisted users when locked out of profile, internet issues as well issues with sound quality in calls. Asurion, Phoenix, Az. February 2017- Present Premier Support Solutions Expert Address customer service inquiries in a timely and accurate fashion, give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints, properly directed inbound calls in phone queues to improve call flow, collected customer feedback and made process changes to exceed customer satisfaction goals. Built customer loyalty by placing follow-up calls for customers who reported product issues, made reasonable procedure exceptions to accommodate unusual customer requests, provided accurate and appropriate information in response to customer inquiries as well as maximizing every sales opportunity by upselling profitable services. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Peer Advisor- Worked with leadership team when needed in call center operations, if a supervisor needs help while they are out of the office or in meetings, had the responsibility to stay with their team to assist in any concerns they have, as well as assist the organizations leadership team with deliverables when needed or asked to help. Assist experts with questions or concerned they would have regarding assisting a customer, upselling or technical question. Provided accurate feedback to experts when working with them. Sales Ambassador- Assisted experts that where outliers in our sales structure, provided accurate feedback to ensure they would improve sales number as well as improving in maximizing all opportunities to upsell. Sent feedback to their leader and worked with leaders to create a plan on how help expert improves their sales numbers. Made sure to recognize expert in accomplishments they made during the time working with them. Anywhere Expert- Made a lateral move to the Anywhere expert role, this consist of assist customers with their inquiries in a timely manner in the messaging space. Managed to work under pressure as well as working on time management skills. Actively be engaging in conversations and understanding customers messaging language accordingly. Maximize all sales opportunities in the messaging space, creating engaging messages, and overcome objections. Amazon, Phoenix, Az September 2016–February 2017 Warehouse Associate Pick items that are ready to be packed to customer, Pack items that are ready to be sent to customer, assist coworkers when needed help, clean area for next shift, maintain accurate rates that are needed for shift. Season Supervisor- Helped associates when needed, kept track of associates on task, coach them on how to improve, evaluate associates daily, report to area managers and operations manager about our daily activities and barriers associate had during the day, gave feedback to associates on how they are working and errors they have had and coach them on how to improve those errors and work better as well as write ups and positive feedback. Cricket Wireless, Phoenix, Az July 2015–September 2016 Sales Associate Assisted customers with buying activity, evaluate and report customer usage patterns, provide product demonstrations to customers as well as building and maintaining rapport, follow up on sales leads, assist in inventory management, answer customer’s questions and concerns, maintain accurate customer records, managed cash on a daily basis and balanced cash drawer at end of shift. Assist in training and development of new staff members on company policies, procedures, and sales tactics.