Jesus Morales

JESÚS MORALES Virtual Assistant-| - | Venezuela PROFESSIONAL SUMMARY I am an Engineer and a Virtual Assistant with over 6 years of experience, specializing in Administrative Support and Operations Management. I am an expert in optimizing and streamlining workflows, creating standard operating procedures (SOPs), and leveraging artificial intelligence tools to improve performance. I have a proven track record of increasing operational efficiency by over 80% through strategic improvements to systems and processes. Committed to driving productivity and delivering high-impact results with a mindset of continuous improvement. AREAS OF EXPERTISE Administrative Support | Operations Management | Executive Assistance | Process Improvement | SOP implementation | KPIs Tracking | Document Management | Filing | Report Generation | Data Entry | Database Management | Project Management | CRM Management | Email Management | Customer Support | Calendar Management | Generative AI | AI Agents | AI Automations | Custom GPTs | Prompt Engineering n Support Specialist | Loan Processing | Financial Services | Data Accuracy | CRM | Reporting | Qualify Applications | Financial Documents | B2B | Process Improvement MOST RECENT EXPERIENCE Americanflat Administrative Assistant​ ●​ ●​ ●​ ●​ Jan 2024 - Jun 2025 Managed client invoicing and follow-ups, reducing past-due payments by 30% through systematic tracking and professional communication. Gathered customer reviews and managed online reputation, increasing positive feedback by 40% and enhancing brand credibility. Handled inbound client messages and inquiries, improving customer satisfaction scores by 25% through efficient routing and detailed message-taking. Converted over 1,000 client work orders into partner work orders with 98% accuracy, ensuring seamless project handoffs. Prosperity School Administrative Assistant​ ●​ ●​ ●​ ●​ Jan 2023 - Dec 2023 Monitored and responded to social media engagement, growing community interaction by 50% and boosting lead generation. Coordinated document signature collection for permits and waivers, reducing processing time by 50% and improving project timelines. Assisted with vendor bill payments, achieving a 98% on-time payment rate and maintaining strong supplier relationships. Conducted market research on services and tools, leading to the adoption of 3 new solutions that increased operational efficiency by 15%. EDUCATION EF Education First EF Level 16 - Upper Advanced - CEFR Level C2​ 2017 Gran Mariscal de Ayacucho University Bachelor of Engineering, Industrial Maintenance​ 2017 CERTIFICATES EF SET English Certificate 78/100 (C2 Proficient) TESTDOME Certificate - Administrative Assistant​ - TOOLS & PLATFORMS Microsoft 365 | Azure | Google Workspace | Asana | Monday | Trello | Slack | Zoho | ClickUp | Airtable | Notion | HubSpot | ChatGPT | Google AI Studio | DeepSeek | Manus | n8n | Loom | Vimeo | Zoom | LassPass | 1Password | Canva | CapCut